Service Scheduler & Customer Experience Coordinator

Johnson Controls; Jacksonville (FL); On-site; USD 32,000 - 41,000; Full time

Job summary

Johnson Controls in Jacksonville, FL is seeking a Scheduler to optimize service and inspections while ensuring customer commitments are met. The role is full-time onsite during training, with potential hybrid work after training, coordinating technicians and tracking workloads for timely updates.

Ideal candidates have 1–2 years of customer service, strong communication, and Excel proficiency. ACE/Oracle experience and life-safety product knowledge are pluses, along with AR/billing exposure.

Qualifications

• 1–2 years of customer service experience.
• Excellent communication and organizational skills.
• Proficiency with Excel and Microsoft Office.
• Comfortable working in a fast-paced environment.

Responsibilities

• Schedule and optimize service and inspections work to meet customer commitments.
• Communicate and resolve issues with customers and personnel; alert management of problems.
• Measure branch activity and implement improvement plans with management.
• Prioritize scheduling backorders and manage workloads and customer expectations.
• Monitor technician activity and ensure timely status updates to customers.
• Resolve billing questions after service work is completed.
• All other duties as assigned.

Skills

Customer service

Communication skills

Organization

Excel

Microsoft Office

Fast-paced environment

Education

Associates or Bachelor's degree preferred

Tools

ACE/Oracle

Job description

Johnson Controls in Jacksonville, FL is seeking a Scheduler to optimize service and inspections while ensuring customer commitments are met. The role is full-time onsite during training, with potential hybrid work after training, coordinating technicians and tracking workloads for timely updates.

Ideal candidates have 1–2 years of customer service, strong communication, and Excel proficiency. ACE/Oracle experience and life-safety product knowledge are pluses, along with AR/billing exposure.