Client Services Scheduler - Hybrid Role

YDU JC Air Cond & Ref Inc.- Dubai; Jacksonville (FL); Hybrid; USD 64,802,000 - 85,962,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is seeking a Client Services Representative in Jacksonville, FL to schedule and optimize service and inspections, assign work to technicians based on skills and availability, and communicate with customers effectively. The role requires 1–2 years of customer service experience and strong Excel/Microsoft Office skills.

The position is full-time and onsite during training, with potential for a hybrid arrangement after training.

Qualifications

• 1–2 years of customer service experience.
• Excellent communication skills.
• Strong organizational skills.
• Proficient with Excel and Microsoft Office.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Schedule and optimize service and inspections work.
• Assign inspections to technicians based on skills, territories, and availability.
• Communicate with customers and internal teams about scheduling and status.
• Monitor branch activity and compliance with programs; implement improvements.
• Monitor technician schedules and ensure customer commitments are met and billing questions are resolved.

Skills

Customer service

Communication

Organization

Excel

Microsoft Office

Fast-paced environment

Education

Associates or Bachelor’s preferred

Tools

ACE/Oracle systems

Job description

Johnson Controls is seeking a Client Services Representative in Jacksonville, FL to schedule and optimize service and inspections, assign work to technicians based on skills and availability, and communicate with customers effectively. The role requires 1–2 years of customer service experience and strong Excel/Microsoft Office skills.

The position is full-time and onsite during training, with potential for a hybrid arrangement after training.