Client Services Representative 1

YDU JC Air Cond & Ref Inc.- Dubai; Jacksonville (TX); Hybrid; USD 32,000 - 41,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is seeking a Scheduler to plan and optimize service and inspections work. The role ensures all customer commitments are met for service delivery, routing jobs to technicians by skills, territory, and availability.

The incumbent will communicate with customers, resolve scheduling issues, and monitor branch performance. Training will be on-site full-time; after training, a hybrid work arrangement may be required.

Qualifications

• 1–2 years of customer service experience.
• Excellent communication and organizational skills.
• Proficient with Excel and Microsoft Office.
• Comfortable working in a fast-paced environment.
• Preferred experience with ACE/Oracle systems.

Responsibilities

• Schedule and optimize service and inspections using Oracle ACE.
• Assign inspections to technicians based on skills, territories, availability and proximity.
• Communicate and resolve scheduling issues with customers and field personnel.
• Monitor branch activity and identify areas for improvement with management.
• Reassign work to meet customer expectations and priorities.
• Resolve billing questions after repairs.

Skills

Customer service

Excel

Communication

Organization

Microsoft Office

Education

Associates degree

Bachelor’s degree

Tools

ACE/Oracle systems

Job description

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.

What you will do

This position will be responsible for the scheduling and optimization of service and inspections work. The scheduler will have the responsibility of ensuring all customer commitments are met regarding service and inspections delivery.

How you will do it

• Utilize the automated scheduler functionality in Oracle (ACE) and assign inspections to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time, criticality of the call and proximity to the customer.
• Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work.
• Alert management of potential problems resulting from customer or field complaints and work to resolve.
• Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management.
• Monitor effectiveness and take corrective actions as required.
• Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues.
• Reassign work as needed to manage customer's expectations making judgements based on current workloads and priorities.
• Monitor technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals.
• Resolve billing questions and invoice service work after the repair has been completed.
• All other duties as assigned.

What we look for

• Full time onsite during Training.
• After Training - Potential Hybrid Required
• 1-2 years of customer service
• Excellent communication skills
• Prominent level of organization
• Strong with Excel and Microsoft Office
• Comfortable working in a fast‑paced environment
• Preferred Associates or Bachelor’s
• Preferred Use of ACE/Oracle systems
• Preferred Product knowledge of life safety (Suppression, fire & sprinkler) equipment
• Preferred Experience with accounts receivable and billing
• Preferred Coordinator experience

HIRING HOURLY RANGE: $23-$30 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This position includes a competitive benefits package.

The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings. Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission.

Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission.

Better for your people. Better for your bottom line. Better for the planet.

At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.