Client Services Representative 1

Johnson Controls; Jacksonville (FL); On-site; USD 32,000 - 41,000; Full time

Job summary

Johnson Controls in Jacksonville, FL is seeking a Scheduler to optimize service and inspections while ensuring customer commitments are met. The role is full-time onsite during training, with potential hybrid work after training, coordinating technicians and tracking workloads for timely updates.

Ideal candidates have 1–2 years of customer service, strong communication, and Excel proficiency. ACE/Oracle experience and life-safety product knowledge are pluses, along with AR/billing exposure.

Qualifications

• 1–2 years of customer service experience.
• Excellent communication and organizational skills.
• Proficiency with Excel and Microsoft Office.
• Comfortable working in a fast-paced environment.

Responsibilities

• Schedule and optimize service and inspections work to meet customer commitments.
• Communicate and resolve issues with customers and personnel; alert management of problems.
• Measure branch activity and implement improvement plans with management.
• Prioritize scheduling backorders and manage workloads and customer expectations.
• Monitor technician activity and ensure timely status updates to customers.
• Resolve billing questions after service work is completed.
• All other duties as assigned.

Skills

Customer service

Communication skills

Organization

Excel

Microsoft Office

Fast-paced environment

Education

Associates or Bachelor's degree preferred

Tools

ACE/Oracle

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What You Will Do

This position will be responsible for the scheduling and optimization of service and inspections work. The scheduler will have the responsibility of ensuring all customer commitments are met regarding service and inspections delivery.

How You Will Do It

• Utilize the automated scheduler functionality in Oracle (ACE) and assign inspections to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time, criticality of the call and proximity to the customer.
• Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert management of potential problems resulting from customer or field complaints and work to resolve.
• Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required.
• Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customer's expectations making judgements based on current workloads and priorities.
• Monitor technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals.
• Resolve billing questions and invoice service work after the repair has been completed.
• All other duties as assigned.

What we look for

Full time onsite during Training. After Training - Potential Hybrid

Required

• 1-2 years of customer service
• Excellent communication skills
• Prominent level of organization
• Strong with Excel and Microsoft Office
• Comfortable working in a fast-paced environment

Preferred

• Associates or Bachelor's preferred
• Use of ACE/Oracle systems preferred
• Product knowledge of life safety (Suppression, fire & sprinkler) equipment preferred
• Experience with accounts receivable and billing
• Coordinator experience

HIRING HOURLY RANGE: $23-$30 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.