Service Scheduler & Customer Care Specialist

Mike Savoie Chevrolet; Troy (MI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

BCBS/BCN Medical

Company Sponsored Health Savings Account (HSA)

401K with Company Match

Paid Vacation

Job summary

Mike Savoie Chevrolet in Troy, Michigan is seeking a motivated Service Department Scheduler. This role is integral in coordinating between clients and our services, ensuring effective communication through timely responses to calls and emails.

The ideal candidate will possess strong computer skills, preferably with customer service experience, and demonstrate excellent communication abilities. Join our team to contribute to our growing dealership and enjoy a family-like atmosphere with various benefits.

Qualifications

• Strong computer skills including Microsoft Excel and Google Sheets.
• At least one previous role based in customer service experience (preferred).
• Ability to multitask and maintain a positive demeanor.

Responsibilities

• Answer customer calls and follow-up with service or appointments.
• Respond quickly to internet and phone inquiries from customers.
• Assist customers with scheduling appointments for vehicle service.

Skills

Strong computer skills

Verbal and written communication skills

Customer service experience

Time management

Detail-oriented

Multitasking

Tools

Microsoft Excel

Google Sheets

Job description

Mike Savoie Chevrolet in Troy, Michigan is seeking a motivated Service Department Scheduler. This role is integral in coordinating between clients and our services, ensuring effective communication through timely responses to calls and emails.

The ideal candidate will possess strong computer skills, preferably with customer service experience, and demonstrate excellent communication abilities. Join our team to contribute to our growing dealership and enjoy a family-like atmosphere with various benefits.