Receptionist/Cashier

Mike Savoie Chevrolet; Troy (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

BCBS/BCN Medical

401K with Company Match

Paid Vacation

Company Sponsored HSA

Dental and Vision Coverage

Life and AD&D Insurance

Job summary

Mike Savoie Chevrolet in Troy, Michigan is looking for a customer-oriented individual to join their team. This position involves identifying customer needs, answering phone calls, and performing general administrative duties. The ideal candidate will possess superior customer service skills and professional phone etiquette.

The company offers a supportive work environment with a commitment to employee development and a variety of benefits, including medical coverage, 401K with company match, and paid vacation.

Qualifications

• Superior customer service skills essential.
• Professional phone etiquette required.
• Outgoing and positive personality a must.
• Ability to handle a high volume, multi-line phone system preferred.

Responsibilities

• Identify customer needs and direct them appropriately.
• Maintain professional attitude with customers and staff.
• Answer incoming phone calls and direct them as needed.
• Operate multi-line phone system efficiently.
• Notify appropriate staff of waiting customers.
• Handle customer complaints with professionalism.
• Perform general administrative duties as necessary.

Skills

Customer service skills

Professional phone etiquette

Listening/communication skills

Multi-tasking ability

Education

High school diploma or GED

Job description

Mike Savoie Chevrolet is a third-generation family-owned dealership that has been in business since 1966, yet remains one of the fastest growing dealerships in the Metro Detroit area! We pride ourselves on doing the right thing for our customers and our employees. We are dedicated to developing our people and empowering them to grow their careers in the automotive industry.

Employees of Mike Savoie Chevrolet are our most valuable assets. They are the constant that ensures our current and future success. We have many employees that have been with us for years and contribute to our family atmosphere. We are looking for a friendly and customer oriented individual to join our team!

Benefits

• BCBS/BCN Medical (PPO and HMO plans offered)
• Company Sponsored Health Savings Account (HSA) Available
• Dental and Vision Coverage
• Life and AD&D Insurance
• Short Term Disability Insurance
• Aflac
• 401K with Company Match
• Paid Vacation
• Closed Sundays
• Professional Sporting Events Company Raffles
• Company Apparel Program
• Holiday and Monthly Birthday Celebrations

Responsibilities

• Ability to promptly identify customer needs whether it is sales or service and direct them to the appropriate staff member
• Maintain a friendly, professional and courteous attitude when working with all customers and employees
• Answer all incoming dealership phone calls and direct customers to the correct department
• Operate a high-volume multi-line telephone system and transferring callers to appropriate personnel
• Notify the appropriate person that a customer is waiting, and properly introduce the customer
• Work cooperatively with the sales team
• Maintain showroom refreshments
• Receive cash, checks and credit card payments from customers
• Ability to make change accurately for cash payments
• Handle customer complaints with integrity, poise and refer the customer to the appropriate individual for further assistance
• Perform general administrative duties, such as filing, faxing, and data entry
• Complete IRS/FinCEN Form 8300 for cash payments that exceed $10,000

Qualifications

• Demonstrate superior customer service skills
• Professional phone etiquette
• Excellent listening/communication skills, outgoing and positive personality
• Punctual nature and ability to handle schedule flexibility and dynamic work environment
• Ability to multi-task and handle several tasks at once
• Must be able to handle high volume, multi-line phone system
• High school diploma or GED (preferred)
• Dealership and/or recent retail receptionist experience (preferred)
• Professional appearance and eager to improve on all aspects

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.