Service Appointment & Customer Care Specialist

Fremont Economic Development Corp.; Salida, Northern (CO, KY); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

401k with company match

PTO

Sick pay

Holiday pay

Employee Discounts

Job summary

Fremont Economic Development Corp. is seeking a friendly and organized Service Receptionist to join the service team. You will greet customers, answer phones, schedule appointments, and support service processes to ensure a smooth customer experience.

In this role you will coordinate with Service Advisors, Parts, and insurance companies, manage follow-ups, and handle paperwork such as PDI checks. The position emphasizes a calm, professional, and team-oriented approach.

Qualifications

• Excellent communication and customer service skills.
• Strong organization and attention to detail.
• Ability to multitask and stay calm in a busy environment.
• Professional, dependable, and team-oriented attitude.
• Automotive dealership or service experience is a plus.

Responsibilities

• Welcome customers and provide exceptional service in person and by phone.
• Schedule service appointments and manage customer follow-up.
• Coordinate communication between customers, Service Advisors, Parts, and insurance companies.
• Notify customers when parts arrive and coordinate installation appointments.
• Assist with service paperwork, data entry, and vehicle check-ins.
• Complete new vehicle damage checks and Pre-Delivery Inspection (PDI) paperwork.
• Address customer questions and concerns professionally.

Skills

Excellent communication

Strong organizational skills

Multitasking ability

Professional and dependable

Automotive dealership experience

Job description

Fremont Economic Development Corp. is seeking a friendly and organized Service Receptionist to join the service team. You will greet customers, answer phones, schedule appointments, and support service processes to ensure a smooth customer experience.

In this role you will coordinate with Service Advisors, Parts, and insurance companies, manage follow-ups, and handle paperwork such as PDI checks. The position emphasizes a calm, professional, and team-oriented approach.