Service Scheduler/Coordinator/BDC

Heritage Ford Inc.; Corydon, Northern (IN, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

8 hour work day

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation/Holidays

Job summary

Heritage Ford Inc. in Corydon, Indiana seeks a dedicated service scheduler (service BDC) to act as the voice of the dealership, coordinating daily maintenance or repair appointments by phone, email, text, and chat.

You will juggle schedules, confirm pickups/deliveries, and share updates with service staff to keep the day running smoothly. The ideal candidate listens well, communicates clearly, handles multiple calls, and uses our information systems (xTime, VINSOLUTIONS, RedCap).

Qualifications

• Must listen to customer concerns and translate them into schedules.
• Strong verbal and written communication with customers.
• Ability to handle multiple calls and tasks simultaneously.
• Proficient texting and emailing to coordinate with customers.
• Customer-centered mindset to provide a helpful service experience.

Responsibilities

• Schedule and confirm service appointments via phone, email, or text.
• Coordinate pickup and delivery of service vehicles.
• Answer calls, emails, and text messages.
• Coordinate schedules with staff and note changes.
• Resolve schedule conflicts as they occur.
• Share time-critical information between service advisors, parts advisors, and managers.

Skills

Listening

Communication

Multitasking

Texting & Emailing

Customer service

Tools

xTime

VINSOLUTIONS

RedCap

Job description

Our beloved service scheduler has retired and Heritage Ford seeks a replacement.

The service scheduler is an administrative professional who acts as the voice of our dealership, communicating directly with our customers to schedule and coordinate daily maintenance or repair appointments for our technicians. This position is sometimes referred to as a service BDC within the automotive industry. We use the industry’s most advanced tools to help customers set and keep appointments for their vehicles. The scheduler will communicate through a number of channels such as phone, email, text, and chat to connect and coordinate with both customers and fellow service staff team members.

This role places a high emphasis on listening, detail, accuracy, and concern for our service customers. The scheduler must listen to the customers needs and appropriately schedule them to match available technician skill levels. A skilled scheduler can manage cancellations, filling the day with the best alternatives.

If you have previous experience as a medical or health care intake scheduler, front desk agent, document controller, coordinator, or procurement specialist, this role may be right for you.

Job Duties include:

• Scheduling and confirming service appointments via phone, email, or text

• Scheduling and coordinating pickup and delivery of service customer vehicles

• Answer phone calls, emails, and text messages

• Coordinate with fellow staff members about schedules, service customers, and any changes

• Resolve schedule conflicts as they occur

• Sharing time critical information between service advisors, parts advisors, and managers

Job Requirements

• Worthy of trust

• Ability to listen to customer concerns

• Ability to handle multiple calls and tasks

• Strong communication skills

• Be proficient with texting and emailing

• Ability to smoothly share information and coordinate events with staff throughout the dealership

• Capable of learning our information management systems (xTime, VINSOLUTIONS, RedCap)

Benefits

• 8 hour work day, M-F

• 401(k)

• Health Insurance

• Dental Insurance

• Vision Insurance

• Paid Vacation/Holidays

Promotion and pay increases will be available to those who prove efficient.

For over 35 years Heritage Ford has served the Louisville and Southern Indiana community and become a center for automotive professionalism and sales innovation. Join us in providing value to our customers as you grow personally and professionally in a supportive environment.