Service Scheduler & Customer Advocate

StaffBuffalo; Buffalo (NY); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

401(k) retirement plan with company match

Health insurance with company contribution

Paid vacation time and paid holidays

Job summary

A growing mechanical company in Buffalo, NY, is seeking a Service Coordinator to manage the daily scheduling and coordination of technical staff. This role emphasizes customer service, requiring strong communication and organizational skills in a fast-paced environment. Offering a competitive salary range of $50,000–$55,000, this position supports long-term career growth within an established team culture, focusing on training and development opportunities for employees.

Qualifications

• Customer service facing experience required.
• Ability to multitask and stay organized in a fast-paced environment.
• Comfortable working with technology and data entry.

Responsibilities

• Coordinate and manage daily schedules of commercial service technicians.
• Communicate with customers regarding service requests.
• Serve as the primary point of contact for customers needing service support.
• Maintain accurate records of service activities.

Skills

Customer service

Strong communication skills

Multitasking

Organizational skills

Problem-solving

Job description

A growing mechanical company in Buffalo, NY, is seeking a Service Coordinator to manage the daily scheduling and coordination of technical staff. This role emphasizes customer service, requiring strong communication and organizational skills in a fast-paced environment. Offering a competitive salary range of $50,000–$55,000, this position supports long-term career growth within an established team culture, focusing on training and development opportunities for employees.