Service Coordinator

Gilder Search Group; Buffalo (NY); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance with company

Life insurance

Disability coverage

Paid vacation and holidays

Long-term career growth with a well‑et

Job summary

StaffBuffalo is seeking a Service Coordinator in Buffalo, NY for a full-time, in-person role within a growing mechanical services company. You will manage daily scheduling, coordinate service technicians, and serve as the primary contact for customers, with a focus on clear communication and exceptional organization.

No prior technical experience is required; the company is dedicated to training the right candidate from the ground up, prioritizing attitude, work ethic, and customer service over

Qualifications

• Strong customer service experience required in fast-paced environments.
• Ability to stay calm, organized, and professional under pressure.
• Excellent communication skills for high-pressure or urgent situations.

Responsibilities

• Coordinate and manage daily schedules of commercial service technicians.
• Serve as the primary contact for customers requesting service.
• Communicate with customers via phone and email regarding service needs and scheduling.
• Prioritize incoming service requests and adjust schedules throughout the day.
• Keep accurate records of service activity, scheduling updates, and customer communication.
• Support administrative tasks such as data entry, billing coordination, and job tracking.
• Identify scheduling gaps or conflicts and proactively help solve them.
• Collaborate closely with internal teams to ensure smooth day-to-day operations.

Skills

Customer service

Calm under pressure

Strong communication

Multitasking

Attention to detail

Computer literacy

Construction interest

Tools

Scheduling systems

Job description

Service Coordinator

Do you come from a fast-paced customer service environment like restaurants, hospitality, or retail — and are ready to turn those skills into a long-term career?

Are you someone who stays calm under pressure, enjoys helping people, and thrives when juggling multiple priorities at once?

If you're looking to break into the construction or mechanical industry — without needing prior technical experience — this could be the perfect opportunity.

A growing mechanical services company in Buffalo, NY is seeking a Service Coordinator to help manage the daily scheduling and coordination of commercial service work. This is a highly customer-facing role where your ability to communicate, stay organized, and think on your feet will make a direct impact every day.

No prior experience working with technicians is required. The team is committed to training the right person from the ground up — focusing on attitude, work ethic, and customer service mindset over technical background.

This is a full-time, in-person position offering a salary of $50,000–$55,000, depending on experience.

Why This Role is Different

• Open to candidates from restaurant, hospitality, or retail backgrounds
• No construction or mechanical experience required
• Company prefers to train someone their way
• Clear path to grow within a stable, hands‑on industry
• Work alongside experienced technicians, project teams, and operations staff

Responsibilities

• Coordinate and manage the daily schedules of commercial service technicians
• Serve as the primary point of contact for customers requesting service
• Communicate with customers via phone and email regarding service needs and scheduling
• Prioritize incoming service requests and adjust schedules throughout the day
• Keep accurate records of service activity, scheduling updates, and customer communication
• Support administrative tasks such as data entry, billing coordination, and job tracking
• Identify scheduling gaps or conflicts and proactively help solve them
• Collaborate closely with internal teams to ensure smooth day-to-day operations

Qualifications

• Strong customer service experience required (restaurants, hospitality, retail, etc.)
• Ability to stay calm, organized, and professional in a fast‑paced environment
• Excellent communication skills — especially handling high‑pressure or urgent situations
• Strong multitasking and problem‑solving abilities
• High attention to detail and sense of ownership in your work
• Comfortable using computers, scheduling systems, and basic administrative tools
• Interest in construction, mechanical systems, or hands‑on industries is highly preferred
• Motivated, dependable, and eager to learn

Compensation & Benefits

• $50,000–$55,000 annual salary (based on experience)
• 401(k) with company match
• Health insurance with company contribution
• Life insurance and disability coverage
• Paid vacation and holidays
• Long‑term career growth with a well‑established company

The advertised pay range represents what we believe at the time of this job posting that our client would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.

StaffBuffalo is an Equal Opportunity Employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender, gender identity or expression, marital status, physical or mental disability, military status, or unfavorable discharge from military service.