On-Site Service Coordinator — Scheduling & Client Support

D & M Refrigeration, Inc.; New York (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health Insurance with Employer Contrib

Dental Insurance with Employer Contrib

Vision Insurance with Employer Contrib

Life and Short Term Disability

Simple 408 Retirement Plan with Empl.

Paid Major Holidays

Paid Time Off

Job summary

D & M Refrigeration, Inc. is hiring a Service Coordinator for the Buffalo-Niagara Falls area. This full-time, on-site position manages service calls, technician assignments, and maintenance work while coordinating with customers for needs and status updates.

The role emphasizes scheduling, customer service, and efficient workflow between office and field teams, with opportunities to improve service delivery. On-site work and industry familiarity are preferred.

Qualifications

• Strong service coordination and operations management skills.
• Excellent interpersonal and communication abilities.
• Demonstrated customer service with problem-solving focus.
• Ability to work on-site in the Buffalo-Niagara Falls Area.
• Basic understanding of commercial food equipment or mechanical service operations is beneficial.
• Proficiency with scheduling software, CRM systems, or related office technologies.
• Strong organizational skills and attention to detail.
• Past experience in service coordination or operations support in commercial services is preferred.

Responsibilities

• Schedule and coordinate service calls and technician assignments.
• Ensure timely completion of installations, repairs, and maintenance work.
• Communicate with customers to confirm needs and provide status updates.
• Maintain service records and prioritize work orders.
• Collaborate with the operations team on resource allocation.
• Handle inbound inquiries and resolve basic customer concerns.
• Support smooth workflow between office, technicians, and clients.

Skills

Service coordination

Operations management

Interpersonal skills

Customer service

Scheduling software

CRM systems

Organizational skills

Reliability

Tools

Scheduling software

CRM systems

Job description

D & M Refrigeration, Inc. is hiring a Service Coordinator for the Buffalo-Niagara Falls area. This full-time, on-site position manages service calls, technician assignments, and maintenance work while coordinating with customers for needs and status updates.

The role emphasizes scheduling, customer service, and efficient workflow between office and field teams, with opportunities to improve service delivery. On-site work and industry familiarity are preferred.