Junior Service Coordinator

Gilder Search Group; Buffalo (NY); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance with company policy

Life insurance and disability coverage

Paid vacation and holidays

Long-term career growth

Job summary

Gilder Search Group is seeking a Junior Service Coordinator for a growing mechanical services company in Buffalo, NY. This full-time, on-site role coordinates service technicians' schedules and serves as the primary customer contact, requiring strong communication and organizational skills.

No prior technical experience is required as the company will train the right person from the ground up, emphasizing attitude, work ethic, and customer service mindset for growth.

Qualifications

• Strong customer service experience from restaurants, hospitality, or retail.
• Able to stay calm, organized, and professional in a fast-paced environment.
• Excellent communication skills for high-pressure situations.
• Strong multitasking and problem-solving abilities.
• High attention to detail and ownership of your work.
• Comfortable using computers, scheduling systems, and basic admin tools.
• Interest in construction or mechanical industries preferred.
• Motivated, dependable, eager to learn.

Responsibilities

• Coordinate and manage daily schedules of commercial service technicians.
• Serve as primary contact for customers requesting service.
• Communicate via phone and email about service needs and scheduling.
• Prioritize requests and adjust schedules as needed.
• Keep records of service activity, scheduling updates, and customer communication.
• Support administrative tasks such as data entry and billing coordination.
• Identify scheduling gaps and help solve conflicts.
• Collaborate with internal teams for smooth operations.

Skills

Customer service

Communication

Multitasking

Problem-solving

Attention to detail

Computer skills

Learning mindset

Job description

Junior Service Coordinator

Do you come from a fast-paced customer service environment like restaurants, hospitality, or retail — and are ready to turn those skills into a long-term career?

If you're looking to break into the construction or mechanical industry — without needing prior technical experience — this could be the perfect opportunity.

A growing mechanical services company in Buffalo, NY is seeking a Junior Service Coordinator to help manage the daily scheduling and coordination of commercial service work. This is a highly customer-facing role where your ability to communicate, stay organized, and think on your feet will make a direct impact every day.

No prior experience working with technicians is required. The team is committed to training the right person from the ground up — focusing on attitude, work ethic, and customer service mindset over technical background.

This is a full-time, in-person, on-site Junior Service Coordinator position in Buffalo, NY, offering a salary of $50,000–$55,000, depending on experience.

Why This Role is Different

• Open to candidates from restaurant, hospitality, or retail backgrounds
• No construction or mechanical experience required
• Company prefers to train someone their way
• Clear path to grow within a stable, hands-on industry
• Work alongside experienced technicians, project teams, and operations staff

Responsibilities

• Coordinate and manage the daily schedules of commercial service technicians
• Serve as the primary point of contact for customers requesting service
• Communicate with customers via phone and email regarding service needs and scheduling
• Prioritize incoming service requests and adjust schedules throughout the day
• Keep accurate records of service activity, scheduling updates, and customer communication
• Support administrative tasks such as data entry, billing coordination, and job tracking
• Identify scheduling gaps or conflicts and proactively help solve them
• Collaborate closely with internal teams to ensure smooth day-to-day operations

Qualifications

• Strong customer service experience required (restaurants, hospitality, retail, etc.)
• Ability to stay calm, organized, and professional in a fast-paced environment
• Excellent communication skills — especially handling high-pressure or urgent situations
• Strong multitasking and problem-solving abilities
• High attention to detail and sense of ownership in your work
• Comfortable using computers, scheduling systems, and basic administrative tools
• Interest in construction, mechanical systems, or hands-on industries is highly preferred
• Motivated, dependable, and eager to learn

Compensation & Benefits

• $50,000–$55,000 annual salary (based on experience)
• 401(k) with company match
• Health insurance with company contribution
• Life insurance and disability coverage
• Paid vacation and holidays
• Long-term career growth with a well-established company

The advertised pay range represents what we believe at the time of this job posting that our client would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.

StaffBuffalo is an Equal Opportunity Employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender, gender identity or expression, marital status, physical or mental disability, military status, or unfavorable discharge from military service.