Junior Service Coordinator — Fast-Paced, Customer-Facing Role

Gilder Search Group; Buffalo (NY); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance with company policy

Life insurance and disability coverage

Paid vacation and holidays

Long-term career growth

Job summary

Gilder Search Group is seeking a Junior Service Coordinator for a growing mechanical services company in Buffalo, NY. This full-time, on-site role coordinates service technicians' schedules and serves as the primary customer contact, requiring strong communication and organizational skills.

No prior technical experience is required as the company will train the right person from the ground up, emphasizing attitude, work ethic, and customer service mindset for growth.

Qualifications

• Strong customer service experience from restaurants, hospitality, or retail.
• Able to stay calm, organized, and professional in a fast-paced environment.
• Excellent communication skills for high-pressure situations.
• Strong multitasking and problem-solving abilities.
• High attention to detail and ownership of your work.
• Comfortable using computers, scheduling systems, and basic admin tools.
• Interest in construction or mechanical industries preferred.
• Motivated, dependable, eager to learn.

Responsibilities

• Coordinate and manage daily schedules of commercial service technicians.
• Serve as primary contact for customers requesting service.
• Communicate via phone and email about service needs and scheduling.
• Prioritize requests and adjust schedules as needed.
• Keep records of service activity, scheduling updates, and customer communication.
• Support administrative tasks such as data entry and billing coordination.
• Identify scheduling gaps and help solve conflicts.
• Collaborate with internal teams for smooth operations.

Skills

Customer service

Communication

Multitasking

Problem-solving

Attention to detail

Computer skills

Learning mindset

Job description

Gilder Search Group is seeking a Junior Service Coordinator for a growing mechanical services company in Buffalo, NY. This full-time, on-site role coordinates service technicians' schedules and serves as the primary customer contact, requiring strong communication and organizational skills.

No prior technical experience is required as the company will train the right person from the ground up, emphasizing attitude, work ethic, and customer service mindset for growth.