Automotive Service Scheduler & Customer Experience Pro

Casey Volkswagen; Williamsburg (VA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with employer contribution

Job summary

Casey Auto Group in Williamsburg, VA is seeking an Automotive Service Appointment Coordinator to schedule and manage service appointments, helping customers have a smooth, friendly experience. This role requires strong communication, organization, and a willingness to work a varied schedule including Saturdays.

You will contact customers about recalls, vehicle status, and satisfaction while performing essential administrative duties to support the service team.

Qualifications

• Must have administrative experience; dealership experience is a plus.
• Ability to work a flexible schedule including Saturdays.
• Must be organized, customer service oriented, and a great team player.

Responsibilities

• Schedule and manage service appointments for customers.
• Contact customers regarding recalls and vehicle status.
• Follow up on customer satisfaction and perform administrative duties.

Skills

Administrative experience

Dealership experience

Flexible schedule including Saturdays

Customer service oriented

Team player

Job description

Casey Auto Group in Williamsburg, VA is seeking an Automotive Service Appointment Coordinator to schedule and manage service appointments, helping customers have a smooth, friendly experience. This role requires strong communication, organization, and a willingness to work a varied schedule including Saturdays.

You will contact customers about recalls, vehicle status, and satisfaction while performing essential administrative duties to support the service team.