Service & Sales BDC Representative

Advantagechevybridgeview; Bridgeview (IL); On-site; USD 40,000 - 68,000; Full time

Job summary

Advantage Chevrolet of Bridgeview is seeking a motivated Service & Sales BDC Representative to enhance customer satisfaction. The role involves managing customer inquiries, scheduling service appointments, and collaborating with service teams to provide exceptional service. If you're passionate about customer service and have the ability to handle high call volumes, we’d love to hear from you!

Benefits

Competitive salary and performance-based incentives

Health, dental, and vision insurance

Paid time off and holidays

Career growth opportunities within the company

Employee discounts on vehicle services and purchases

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Previous experience in BDC or customer service preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Handle inbound and outbound service calls and schedule appointments.
• Maintain accurate customer interaction records in CRM.
• Collaborate with service team for seamless communication.

Skills

Communication

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

College degree

Tools

CRM systems

Microsoft Office Suite

Job description

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Advantage Chevrolet of Bridgeview provided pay range

This range is provided by Advantage Chevrolet of Bridgeview. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40,000.00/yr - $68,000.00/yr

Advantage Chevrolet of Bridgeview is looking for an Experienced BDC Agent

About Us

Advantage Chevrolet Bridgeview is a customer-focused automotive dealership dedicated to providing exceptional service and support. We pride ourselves on delivering a seamless and professional experience for every customer who interacts with our service department.

Job Description

We are seeking a motivated and customer-oriented Service & Sales BDC Representative to join our team. In this role, you will be responsible for handling inbound and outbound calls, scheduling service appointments, and providing excellent customer support. You will play a crucial role in enhancing customer satisfaction and ensuring smooth service department operations.

Key Responsibilities

Answer inbound service calls and assist customers with inquiries, appointment scheduling, and service follow-ups.

Make outbound calls to confirm appointments, follow up on missed appointments, and promote service specials.

Maintain accurate records of customer interactions in the CRM system.

Collaborate with the service team to ensure seamless communication between customers and service advisors.

Provide exceptional customer service by addressing concerns and resolving issues promptly.

Maintain knowledge of service department promotions and offerings to effectively communicate with customers.

Meet or exceed performance goals related to call handling and appointment scheduling.

Qualifications & Skills

High school diploma or equivalent (required); college degree preferred.

Previous experience in a Business Development Center (BDC), customer service, or call center environment (preferred).

Strong communication and interpersonal skills.

Ability to handle high call volumes and multitask effectively.

Proficiency in CRM systems and Microsoft Office Suite.

A positive and professional attitude with a strong work ethic.

Benefits

Automotive industry experience is a plus but not required.

Competitive salary and performance-based incentives.

Health, dental, and vision insurance.

Paid time off and holidays.

Career growth opportunities within the company.

Employee discounts on vehicle services and purchases.

How to Apply

If you are a team player with a passion for customer service and thrive in a fast-paced environment, we would love to hear from you! Please submit your resume and a brief cover letter outlining your qualifications

Join us and become a part of a team that values excellence and customer satisfaction!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Motor Vehicle Manufacturing

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