Service BDC Representative

The Patrick Dealer Group; Schaumburg (IL); On-site; USD 31,000 - 45,000; Full time

Job summary

The Patrick Dealer Group is seeking a Full-Time Automotive Service Business Development Representative in Schaumburg, IL. This role involves managing service calls and scheduling appointments while building lasting relationships with customers. Ideal candidates should possess excellent communication skills, be organized, and able to handle multiple tasks in a dynamic environment. Benefits include medical and dental insurance, paid time off, and retirement plans.

Benefits

Medical Insurance

Dental/Vision Insurance

Disability Insurance

Life Insurance

401k

Paid Time Off

Qualifications

• 19 years of age or older.
• Experience in call center and/or telemarketing preferred.
• Able to sit and work at a computer for extended periods.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Demonstrate customer service skills.
• Generate service appointments and log customer comments.

Skills

Communication Skills

Time-management

Multi-tasking

Self-motivation

Tools

Microsoft Word

CRM

Job description

The Patrick Dealer Group is looking for a Full-Time Automotive Service Business Development Representative to assist our service teams. As a member of the Service BDC team, you will be responsible for handling service calls, scheduling service appointments and assist in building a and maintaining a long-lasting relationships with our customers.

This is a Monday – Friday position with working hours that are typically 9am – 5pm.

Pay:

• Estimated salary range: $31,200 - $45,000+

Benefits:

• Medical Insurance
• Dental/Vision Insurance
• Disability Insurance
• Life Insurance
• FSA
• 401k
• Paid Time Off
• Paid holidays
• Employee Purchase Program
• Employee Referral Program
• Employee Assistance Program

Responsibilities:

• Answer all incoming phone calls and schedule service appointments.
• Demonstrate first class customer service skills.
• Makeoutbound calls, generate service appointments, and log all customer comments.
• Schedule follow-ups, contact customers, and reschedule no-show customer appointments.
• Generate emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
• Respond to customer website requests with a customer centered approach.
• Contact internet customers via text, email, and phone to schedule a service appointment.
• Present a professional and enthusiastic personality.
• Develop relationships.
• Work effectively as part of a team or on individually assigned tasks in a fast-paced, dynamic environment.

Requirements for Eligibility:

• 19 years of age or older
• Superior communication skills – verbal and written
• Superior time-management and prioritization skills
• Organized, multi-tasked, and self-motivated
• Able to sit and work at a computer keyboard for extended periods of time
• Previous experience in call center and/or telemarketing is highly preferable
• Microsoft Word, CRM, and data entry skills
• Clean driving record & meet our MVR requirements
• Must be willing to submit to a drug screen and background check

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.