Service BDC Representative

Toyota of Naperville; Naperville (IL); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading automotive group is looking for a BDC Service Representative to enhance customer satisfaction through professional communication and support. The role involves managing customer inquiries via calls and chats while promoting dealership services. This full-time position offers numerous benefits, including paid vacation and health insurance, with opportunities for growth.

Benefits

Paid Vacation after 90 days

Eligible for up to 5 weeks of Paid Vacation

Paid Holidays

Paid Training

Growth opportunities

Excellent Health, Dental, & Vision Insurance

401K

Positive & motivating work environment

Qualifications

• Positive attitude and good communication skills are essential.
• Self-motivated and able to work independently.
• Strong organizational skills required.

Responsibilities

• Provide excellent customer service and handle calls.
• Manage outbound appointments and assist customers promptly.
• Use scripts to effectively address customer inquiries.

Skills

Verbal communication

Written communication

Self-motivation

Organizational skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Drive your career forward - Dan Wolf Automotive Group is hiring and we want to talk to you!

Can you multitask, are an excellent listener, and have strong verbal communication skills. If so, this may be the position for you. As aBDC Service Representative you’ll play an important supporting role in the success of our business by ensuring that customers are satisfied.

The Service Business Development Representative (SBDR) is responsible for answering inbound service phone calls, making outbound calls, and managing live chats, all while demonstrating the high level of professionalism that Dan Wolf Automotive Group is known for. This position plays a vital role in driving customer satisfaction, promoting dealership services, and contributing to the overall growth of the service department. This full-time position works 4 weekdays and Saturday. If your qualifications match our request and you have an interest in growing with a great team, this could be your position!

WE OFFER:
• Paid Vacation after 90 days
• Eligible for up to 5 weeks of Paid Vacation
• Paid Holidays
• 5-day work week
• Paid Training
• Growth opportunities
• Excellent Health, Dental, & Vision Insurance
• 401K
• Positive & motivating work environment
• $20.00 Per Hour

RESPONSIBILITIES:
• Wow customers with an unmatched level of customer service
• Handle all outbound phone appointments
• Deliver inquiries/messages intended for other service personnel and departments promptly
• Speak directly with customer to assist with all inquiries, issues and offer additional services
• Use scripts

REQUIREMENTS:
• Positive Attitude
• Good verbal and written communication skills
• Self-motivation and self sufficient
• Proficiency with Microsoft Word, Excel, and Outlook
• Drive to succeed customer expectations
• Excellent organizational skills

Auto, Auto Service, Customer Care, Customer Service, Customer Service Representative, Customer Service Rep, Business Development,BDC, Internet Agent