Service Operations Manager: Water Treatment & Field Team

Culligan International Company; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Culligan International Company in New York is seeking a Service Manager to lead all Service, Route and Warehouse personnel, implement policies, and drive customer-focused service that exceeds expectations.

You will manage a team of 7 field staff, oversee scheduling, billing accuracy, and safety, while pursuing revenue and gross margin growth through upselling and efficient operations.

Qualifications

• 3–5 years of front-line supervisory or management experience.
• 3–5 years water treatment experience or plumbing background preferred.
• Proficiency with Microsoft Office (Excel, Outlook, Word).
• Valid driver’s license and state motor vehicle operation certificates.
• Strong leadership and communication and customer service skills.
• Basic knowledge of ERP systems.

Responsibilities

• Oversee a team of 7 field employees, coordinating daily tasks and supporting their field operations.
• Review service orders and routes to verify billing accuracy.
• Assign and schedule daily service work, deliveries, and warehouse activities.
• Identify opportunities to increase revenue through upselling and service enhancements.
• Enforce policies and monitor safety and performance standards.
• Conduct monthly safety meetings and document attendance and topics.

Skills

Leadership

Customer service

Communication

Problem solving

Tools

Microsoft Excel

Outlook

Word

Job description

Culligan International Company in New York is seeking a Service Manager to lead all Service, Route and Warehouse personnel, implement policies, and drive customer-focused service that exceeds expectations.

You will manage a team of 7 field staff, oversee scheduling, billing accuracy, and safety, while pursuing revenue and gross margin growth through upselling and efficient operations.