Service & Route Coordinator: Schedule & Support Field Techs

Culligan by WaterCo; Santa Clara (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(K) retirement plans

Exclusive Culligan Product Discounts

Paid Time Off (PTO)

Job summary

Culligan by WaterCo is seeking a Service/Route Coordinator in Santa Clara, CA to coordinate routes, handle customer calls, and support field technicians. The role operates Monday–Friday, 8:00am–5:00pm, with a pay range of $22–$24 per hour, and a benefits package upon hire.

The successful candidate will manage service schedules, assist customers, process invoices, and help optimize operations to improve efficiency. Proficiency with MS Word/Excel and CRM systems is preferred.

Qualifications

• 1+ years of customer service experience, route coordination or operations (preferred).
• High school diploma or GED (preferred).
• Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systems.
• Strong communication and organizational skills.
• Problem-solve, prioritize tasks and adapt in a dynamic environment.

Responsibilities

• Manage inbound and outbound customer calls, addressing inquiries and scheduling service appointments.
• Provide in-person customer support and assist with service-related questions.
• Optimize service schedules and assign routes to ensure efficiency for field technicians.
• Set up and maintain customer accounts.
• Track service completion and collaborate with field teams to resolve scheduling conflicts.
• Process invoices, work orders, and discounts to ensure accuracy and compliance.
• Support field teams with real-time coordination and communication.
• Monitor daily call volumes and propose process improvements.

Job description

Culligan by WaterCo is seeking a Service/Route Coordinator in Santa Clara, CA to coordinate routes, handle customer calls, and support field technicians. The role operates Monday–Friday, 8:00am–5:00pm, with a pay range of $22–$24 per hour, and a benefits package upon hire.

The successful candidate will manage service schedules, assist customers, process invoices, and help optimize operations to improve efficiency. Proficiency with MS Word/Excel and CRM systems is preferred.