Patient Services Representative

Kaleida Health; Village of Williamsville (NY); Vor Ort; USD 24.000 - 33.000; Vollzeit

Benefits dieser Stelle

Free Parking

Zusammenfassung

General Physician P.C. in Williamsville, NY (onsite) is seeking a clerical professional for full-time, first-shift hours.

The role focuses on patient check-in/out, scheduling, and overall administrative support to ensure smooth operations and positive patient flow. The ideal candidate has healthcare or strong customer service experience, knowledge of insurance and medical terminology, and solid written and verbal communication skills.

Qualifikationen

• Proven work experience in a healthcare facility or strong customer service experience preferred
• Knowledge of insurance and medical terminology preferred
• Strong written and verbal communication skills with ability to utilize computer programs

Aufgaben

• Serve as the initial point of contact with patients and families through administrative duties such as check-in, check-out, and scheduling of appointments to ensure efficient operations and patient flow
• Verify patient demographics and insurance eligibility, process authorization forms, collect co-pays, and follow service line protocols
• Complete patient pre-registration by verifying insurance, collecting questions, reviewing financial responsibility, and preparing charts
• Check out patients, schedule follow-ups, provide paperwork, and relay information; answer phones and document interactions in the EMR system
• Manage incoming mail and faxes, process medical record requests and referrals
• Perform end-of-day reconciliation of cash and credit card payments
• Conduct general office duties such as document prep, scanning and filing
• Maintain waiting room cleanliness and timely appointment notifications
• Maintain a safe, secure, and healthy work environment per standards and regulations
• Deliver exemplary customer service to ensure a positive patient experience across the organization
• Perform other duties as assigned by management

Kenntnisse

Customer service

Communication

Phone etiquette

Tools

EMR system

Jobbeschreibung

US:NY:Williamsville | Clerical | Full-Time

Posted On October 20, 2026

Description

Requisition ID#: 24811

Location: Williamsville, NY
Specialty: Oncology
Work Type : Full-Time
Shift: First Shift

Scheduled Work Hours: 7:15-3:45
Regular Work Week: Monday through Friday
Work Arrangement : Onsite
*Pay Range: $17.37 -$23.89

Free Parking!

Benefits Information

Why General Physician P.C.?

Work-Life Balance: Say goodbye to working nights, holidays, and weekends. No mandated overtime!
Comprehensive Benefits: Medical, dental, vision, and more.
Generous PTO: Enjoy your well-deserved time off.
401(K) with 3% Employer Contribution: Secure your financial future.
Employee Discounts: Exclusive deals, including Verizon Wireless.

Job Description

What you will be doing:

The primary purpose of this position is to serve as the initial point of contact with patients and family members through administrative duties such as check-in, check-out, and scheduling of appointments to help ensure efficient operations and patient flow.

• Perform check-in duties such as verifying patient demographics and insurance eligibility, processing appropriate authorization forms, collecting co-payments, and following specific service line protocols.
• Complete patient pre-registration by verifying insurance eligibility and contacting patients with questions/concerns, reviewing patient financial responsibility, and chart preparation following the Quality Checklist.
• Check out patients upon appointment completion, schedule follow-up appointments and procedures, provide proper paperwork, and relay necessary information to patients. Answer phones and route communication appropriately, schedule appointments and document patient interaction in the EMR system in a timely manner.
• Manage incoming mail and fax documents in accordance with company policy, and process medical record requests and referrals.
• Process end-of-day reconciliation of cash and credit card payments.
• Perform general office duties such as document preparation, scanning, and filing.
• Maintain the cleanliness of the patient waiting room and ensure proper notification is made regarding the timeliness of appointments.
• Maintain a safe, secure, and healthy work environment by establishing and following standards and procedures, in accordance with internal and legal regulations.
• Deliver exemplary customer service to provide a positive patient experience across the organization.
• Perform other duties assigned by management.

Education And Experience

• Proven work experience in a healthcare facility or strong customer service experience preferred Knowledge of insurance and medical terminology preferred
• Strong written and verbal communication skills with ability to utilize computer programs

* The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.

EEO is the Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled