Patient Representative Central Scheduling (On-site)

Bronson Healthcare; Kalamazoo (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

Bronson Healthcare is seeking a Patient Representative for Central Scheduling in Kalamazoo, Michigan. The role involves greeting and registering patients, verifying insurance eligibility, and scheduling appointments efficiently. Applicants must possess a high school diploma or GED, with previous customer service experience preferred. Additional qualifications include knowledge of medical terminology and the ability to maintain confidentiality. The position is full-time, requiring 40 hours per week, and is essential in ensuring patient access needs are met effectively.

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• Medical Terminology, CPT and ICD-10 coding strongly preferred.
• Analytical skills to solve simple to semi complex problems.
• Ability to maintain composure under pressure.

Responsibilities

• Greet and register patients accurately and efficiently.
• Verify insurance eligibility using online systems.
• Schedule and communicate appointment information accurately.
• Collect and enter payments following required procedures.
• Identify financial counseling needs and maintain confidentiality.

Skills

Customer service experience

Analytical skills

Attention to detail

Organization and time management

Knowledge of HIPAA

Ability to multi-task

Basic typing skills (45 WPM)

Computer skills within a Windows environment

Knowledge of medical terminology

Education

High school diploma or GED

Associate's degree in related field (preferred)

Job description

Title

Patient Representative Central Scheduling (On-site)

Responsibilities

Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization.

• Greet and register patients accurately and efficiently.
• Gather and enter appropriate demographic and insurance/billing information.
• Verify insurance eligibility using online systems.
• Provide patients with financial information and price estimates.
• Collect and enter payments, following required balancing procedures.
• Analyze, interpret and enter physician orders.
• Scan and index forms.
• Schedule and communicate appointment information accurately and efficiently for multiple facilities and ancillary departments.
• Verify insurance for scheduled and urgent emergent patients following guidelines established per payer and obtain authorization based on payer specific criteria.
• Accurately complete assigned work queues.
• Identify financial counseling needs.
• Maintain confidentiality in verbal, written and electronic communication.
• Follow established processes, protocols, and workflows.
• Takes initiative to resolve problems and meet patient needs.

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• Medical Terminology, CPT and ICD-10 coding strongly preferred.
• Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment.
• Experience with multiple computer applications/operating systems and office machines.
• Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and patient rights.
• Knowledge of revenue cycle components and their impact on the overall process.
• Knowledge of the impact of accurate registration on patient satisfaction.
• Analytical skills to solve simple to semi complex problems.
• Organization, prioritization and time management skills.
• Attention to detail.
• Ability to multi-task.
• Be flexible to facilitate change.
• Ability to maintain composure under pressure and high-volume work.
• Can perform regular walking, standing, stooping, bending, sitting, and light lifting.

Shift & Schedule

• Time Type: Full time
• Scheduled Weekly Hours: 40

For Cancer Center Only

• Associate’s degree in related field, or 2 years related experience and/or training in a healthcare environment preferred.
• Certified Healthcare Access Associate (CHAA) Preferred.
• Assist employees and visitors with any concerns they might have.
• Assume overall responsibility for the safety and security of designated areas.
• Monitor security cameras and identify potential security risks and respond accordingly.