Service Representative

Cottingham & Butler; Dubuque (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Flex Spending / HSA

401(k) with company match

Profit-Sharing / Defined Contribution

PTO / Paid Holidays

Disability (ST & LT)

Maternity / Parental Leave

Parking Subsidized

Term Life / AD&D Insurance

Job summary

SISCO, a Cottingham & Butler company, is seeking a Service Representative to assist our clients with benefits plans and claims processing. The role emphasizes strong communication and accuracy in handling customer inquiries and medical/dental claims.

We value candidates who can learn large amounts of technical information, work across multiple systems, and provide a helpful, human customer experience. Full-time hours and comprehensive benefits are provided.

Qualifications

• Strong communication (verbal and written) skills.
• Ability to multi-task and have great attention to detail.
• Ability to work with customers of diverse background and dispositions.

Responsibilities

• Answer customer inquiries on benefits plans.
• Process Medical/Dental Claims.
• Navigate multiple record keeping systems.
• Learn/retain large amounts of technical information.

Skills

Strong communication

Multi-tasking

Attention to detail

Customer service experience

Education

Life and Health license (or willing to obtain within 180 days)

Job description

SISCO, a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology. Our company thrives on driven, ambitious individuals like you.

We are seeking driven, energetic, and customer focused candidates for our Service Representative position. We pride ourselves on putting the customer first and finding ways to improve our business. Above all else, we are committed to fostering an open-door culture where the opinions and suggestions of our team members are valued and appreciated.

Our Service Center is open Monday –Thursday 7 am to 7 pm and Friday 7 am to 5 pm.

Essential Functions:

• Answer customer inquiries on benefits plans
• Process Medical/Dental Claims
• Ability to learn/retain large amounts of technical information
• Navigate multiple record keeping systems

What We’re Looking For:

• Strong communication (verbal and written) skills
• The ability to multi-task and have great attention to detail
• Ability to work with customers of diverse background and dispositions
• Preferred Licensed in Life and Health, or obtain within 180 days of employment (paid study time)

Experience

• Prior customer service experience
• Medical or call center experience is a plus

Full-Time Benefits - Most benefits start day 1

• Medical, Dental, Vision Insurance
• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/Defined Contribution (1-year waiting period)
• PTO/Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/Parental Leave
• Subsidized Parking
• Company-paid Term Life/Accidental Death Insurance

About SISCO:

SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA.

For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever-increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program. Learn more at www.siscobenefits.com

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