Service Team Lead – Employee Benefits

Cottingham & Butler; Dubuque (IA); On-site; USD 52,000 - 72,000; Full time

Job summary

SISCO, a Cottingham & Butler company, is seeking a people‑focused Service Supervisor to join our Dubuque team. You’ll develop motivated, high‑performing employees and ensure clients receive accurate, timely, and exceptional service.

This role shapes the experience of both our team and customers, with leadership responsibilities spanning coaching, performance reviews, hiring, and process improvements in PPO and Provider Maintenance.

Qualifications

• Experience supervising service teams and ensuring performance goals.
• Strong coaching and development skills for a cross-functional team.
• Focus on accuracy, quality, and client satisfaction.

Responsibilities

• Ensure direct reports meet performance and accuracy goals.
• Lead, coach, and develop team members through training, feedback, and recognition.
• Oversee hiring, supervision, and retention of service staff; conduct performance reviews and support professional growth.
• Share daily/weekly feedback with Quality Assurance and Operations to identify trends and training needs.
• Maintain turnaround times and call standards that meet or exceed client and SISCO expectations.
• Manage daily workflow and projects related to PPO and Provider Maintenance

Skills

People management

Coaching

Customer service

Team leadership

Job description

SISCO, a Cottingham & Butler company, is seeking a people‑focused Service Supervisor to join our Dubuque team. You’ll develop motivated, high‑performing employees and ensure clients receive accurate, timely, and exceptional service.

This role shapes the experience of both our team and customers, with leadership responsibilities spanning coaching, performance reviews, hiring, and process improvements in PPO and Provider Maintenance.