Service Supervisor

Cottingham & Butler; Dubuque (IA); On-site; USD 52,000 - 72,000; Full time

Job summary

SISCO, a Cottingham & Butler company, is seeking a people‑focused Service Supervisor to join our Dubuque team. You’ll develop motivated, high‑performing employees and ensure clients receive accurate, timely, and exceptional service.

This role shapes the experience of both our team and customers, with leadership responsibilities spanning coaching, performance reviews, hiring, and process improvements in PPO and Provider Maintenance.

Qualifications

• Experience supervising service teams and ensuring performance goals.
• Strong coaching and development skills for a cross-functional team.
• Focus on accuracy, quality, and client satisfaction.

Responsibilities

• Ensure direct reports meet performance and accuracy goals.
• Lead, coach, and develop team members through training, feedback, and recognition.
• Oversee hiring, supervision, and retention of service staff; conduct performance reviews and support professional growth.
• Share daily/weekly feedback with Quality Assurance and Operations to identify trends and training needs.
• Maintain turnaround times and call standards that meet or exceed client and SISCO expectations.
• Manage daily workflow and projects related to PPO and Provider Maintenance

Skills

People management

Coaching

Customer service

Team leadership

Job description

SISCO, a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology.

We’re looking for a people‑focused, results‑driven Service Supervisor to join our growing team. In this role, you’ll develop motivated, high‑performing employees and ensure our clients receive accurate, timely, and exceptional service. Your leadership will directly shape the experience of both our team and our customers.

Essential Functions:

• Ensure direct reports meet performance and accuracy goals.


• Lead, coach, and develop team members through training, feedback, and recognition.


• Oversee hiring, supervision, and retention of service staff; conduct performance reviews and support professional growth.


• Share daily/weekly feedback with Quality Assurance and Operations to identify trends and training needs.


• Maintain turnaround times and call standards that meet or exceed client and SISCO expectations.


• Manage daily workflow and projects related to PPO and Provider Maintenance

Experience:

• Medical claims and customer service supervisor experience preferred

About SISCO:

SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA.

For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever-increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program. Learn more at www.siscobenefits.com