Account Manager

SISCO; Dubuque (IA); On-site; USD 50,000 - 70,000; Full time

Job summary

SISCO, based in Dubuque, IA, is looking for an Account Manager to deliver exceptional service to clients and manage account renewals effectively. The successful candidate will be the primary point of contact for designated brokers and clients.

Essential responsibilities include leading meetings, ensuring prompt responses to inquiries, and facilitating the renewal process for coverage types. The ideal candidate will possess strong communication skills and a proficiency in Excel.

Qualifications

• Experience in client management or account management roles is desirable.
• Demonstrated ability to build and maintain relationships with clients.
• Ability to handle multiple projects and meet deadlines.

Responsibilities

• Serve as the primary point of contact for assigned brokers and clients.
• Facilitate the renewal process for various coverage types.
• Lead virtual and in-person meetings for Open Enrollment support.

Skills

Strong verbal and written communication skills

Proficiency in Excel

High responsiveness to client inquiries

Ability to develop and deliver presentations

Excellent problem-solving and cost-analysis abilities

Strong interpersonal skills

Job description

SISCO, a Cottingham & Butler company, is a leading third‑party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology. Our company thrives on driven, ambitious individuals like you.

The SISCO Account Manager serves as the primary point of contact for assigned brokers and clients, ensuring inquiries are addressed promptly and accurately. This role requires close collaboration with internal departments, including Customer Service, Implementation, and Enrollment, to provide high‑quality service and facilitate the effective handling of client requests, including standard and non‑standard reporting needs.

Essential Functions

• Deliver exceptional service to clients, including prompt responses to inquiries, analysis of plan performance, regular review sessions, and implementation of innovative strategies as appropriate.
• Facilitate the renewal process for various coverage types, ensuring all associated reporting is completed and delivered to relevant parties at least 90+ days prior to client renewal.
• Act as the central gatekeeper for all information pertaining to client renewals or mid‑year changes, distributing collected information to relevant departments (e.g., Accounting, Admin staff, Stop Loss, Customer Service) and addressing any additional information needs.
• Lead virtual and in‑person meetings with clients and/or brokers to provide Open Enrollment support and collaborative renewal discussions.

Specific Skills

• Strong verbal and written communication skills.
• Proficiency in Excel.
• High responsiveness to client inquiries.
• Ability to develop and deliver presentations in group settings.
• Strong interpersonal skills to build trust‑based relationships with clients.
• Excellent problem‑solving and cost‑analysis abilities.
• Ability to work effectively with teammates and demonstrate professionalism in language and behavior.

About SISCO: SISCO was established in 1980 as a boutique third‑party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third‑party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA.