Account Manager

SISCO; United States; Hybrid; USD 70,000 - 95,000; Full time

Job summary

SISCO, a Cottingham & Butler company, seeks an Account Manager to be the primary contact for brokers and clients, ensuring inquiries are answered promptly and accurately. You will collaborate with internal teams to support reporting needs and renewal activities.

In this role, you will deliver client-focused service, lead Open Enrollment meetings, and ensure timely renewals with comprehensive communications across departments.

Qualifications

• Strong verbal and written communication skills.
• Proficiency in Excel.
• High responsiveness to client inquiries.
• Ability to develop and deliver presentations in group settings.
• Strong interpersonal skills to build trust-based relationships with clients.
• Excellent problem-solving and cost-analysis abilities.

Responsibilities

• Deliver exceptional service to clients, including prompt responses to inquiries and analysis of plan performance.
• Facilitate renewal processes with timely reporting to clients and brokers.
• Act as central gatekeeper for client renewals and mid-year changes, distributing information to relevant departments.
• Lead virtual and in-person meetings for Open Enrollment support and renewal discussions.

Skills

Verbal & written comms

Excel

Client relationships

Presentation skills

Problem solving

Cost analysis

Job description

SISCO, a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology. Our company thrives on driven, ambitious individuals like you.

The SISCO Account Manager serves as the primary point of contact for assigned brokers and clients, ensuring their inquiries are addressed promptly and accurately. This role requires close collaboration with internal departments within SISCO, including Customer Service, Implementation, and Enrollment, to provide high-quality service and facilitate the effective handling of client requests, including standard and non-standard reporting needs.

Essential Functions:

1. Deliver exceptional service to clients, including prompt responses to inquiries, analysis of plan performance, regular review sessions, and implementation of innovative strategies as appropriate.
2. Facilitate the renewal process for various coverage types, ensuring all associated reporting is completed and delivered to relevant parties at least 90+ days prior to client renewal.
3. Act as the central gatekeeper for all information pertaining to client renewals or mid-year changes, distributing collected information to relevant departments (e.g., Accounting, Admin staff, Stop Loss, Customer Service) and addressing any additional information needs.
4. Lead virtual and in-person meetings with clients and/or brokers to provide Open Enrollment support and collaborative renewal discussions.

Specific Skills:

• Strong verbal and written communication skills.
• Proficiency in Excel.
• High responsiveness to client inquiries.
• Ability to develop and deliver presentations in group settings.
• Strong interpersonal skills to build trust-based relationships with clients.
• Excellent problem-solving and cost-analysis abilities.
• Ability to work effectively with teammates and demonstrate professionalism in language and behavior.

About SISCO:

SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA.