Implementation Specialist

SISCO; Davenport (IA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Flex Spending or HSA

401(k) with company match

Profit-Sharing/Defined Contribution

PTO/Paid Holidays

Company-paid short-term and long-term disability

Maternity Leave/Parental Leave

Job summary

SISCO, a leading third-party benefit administration firm in Davenport, Iowa, is hiring an Implementation Specialist to enhance client experiences.

The role involves coordinating the implementation process for new clients, developing project plans, and ensuring smooth communication. Ideal candidates will have excellent communication skills, attention to detail, and proficiency in Microsoft Office. Benefits include a 401(k) with company match and paid holidays.

Qualifications

• Employee benefit/insurance knowledge helpful but not required.
• Previous experience with Ebix Enterprise, LuminX, Redcard helpful but not required.

Responsibilities

• Coordinate the implementation process for new clients.
• Develop and communicate implementation project plans and timelines.
• Conduct initial and follow-up implementation meetings.
• Monitor the progress of implementations and communicate revised plans.
• Build plans and groups based on design specifications.
• Provide advanced problem-solving and consultation for clients.
• Ensure client information is transmitted to appropriate systems.

Skills

Excellent verbal and written communication skills

Intermediate Microsoft Office skills

Exceptional attention to detail and organization

Time management

Tools

Ebix Enterprise

LuminX

Redcard

Job description

SISCO (Self Insured Services Company) is a leading third‑party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology. We are continuing to grow, and as a result of that growth, we are adding an Implementation Specialist to our team.

Essential Functions

• Coordinate the implementation process for new clients, including confirming the scope of services.
• Develop and communicate implementation project plans and timelines.
• Conduct initial and follow‑up implementation meetings as necessary.
• Monitor the progress of implementations and communicate revised plans and timelines.
• Build plans and groups based on design specifications within turnaround guidelines.
• Provide advanced problem‑solving, troubleshooting, and consultation for clients.
• Ensure all client information is transmitted to appropriate systems/entities.

What We’re Looking For

• Excellent verbal and written communication skills.
• Intermediate Microsoft Office skills, experience with mail merge and Excel preferred.
• Exceptional attention to detail and organization, as well as time management.

Qualifications

• Employee benefit/insurance knowledge helpful but not required.
• Previous experience with Ebix Enterprise, LuminX, Redcard helpful but not required.

Benefits

• Flex Spending or HSA
• 401(k) with company match
• Profit‑Sharing/Defined Contribution (1‑year waiting period)
• PTO/Paid Holidays
• Company‑paid short‑term and long‑term disability
• Maternity Leave/Parental Leave

About SISCO

SISCO was established in 1980 as a boutique third‑party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third‑party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA.