Service Repair Depot Technician II

Phantom Staffing; Chelmsford (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology staffing firm is searching for a Service Repair Depot Technician II responsible for performing repairs on various products. This includes investigating customer complaints, troubleshooting failures, and documenting repairs in the ERP system. Candidates should have a technical background and a minimum of 3 years of troubleshooting/repair experience. Familiarity with test equipment and computer literacy are also essential for this role.

Qualifications

• 3+ years of technical troubleshooting/repair experience preferred.
• Technical High School or College Level technical training preferred.
• Ability to read and understand SOPs and diagnostic data.

Responsibilities

• Perform repairs on various products.
• Document repairs made and parts used.
• Troubleshoot problems to board level or sub-assembly.

Skills

Technical troubleshooting

Computer literacy

Understanding of SOPs

Education

Technical High School or College Level technical training

Tools

Patient simulators

Oscilloscopes

Signal generators

Job description

About the job Service Repair Depot Technician II

Job Summary

Perform repairs on various products. Duties will include investigation of customer complaints, troubleshooting/repair of failures to board level/sub-assembly and documentation of repairs in ERP system.

Essential Functions

• Work within limits of prescribed procedures to ensure accurate completion of unit repair
• Document repairs made and parts used in our ERP system
• Troubleshoot problems to board level or sub-assembly to determine root cause of failure
• Perform mechanical and software upgrades
• Collaborate with QA Engineers as required on details of complaint investigation
• Ability to efficiently transition between product lines

Required/Preferred Education and Experience

• Technical High School or College Level technical training preferred
• 3+ years of technical troubleshooting/repair experience preferred

Knowledge, Skills and Abilities

• Computer literate, familiar with MS Windows, Word, Excel, Etc.
• Read and understand SOPs and work instructions
• Read and understand diagnostic data
• Familiarity with test equipment (e.g. patient simulators, oscilloscopes, signal generators, and other test equipment)