2nd Shift Technical Service Technician II

Phantom Staffing; Chelmsford (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

A staffing agency is seeking a 2nd Shift Technical Service Technician II to troubleshoot products, perform recertifications, and train junior technicians in Chelmsford, Massachusetts. The ideal candidate should be computer literate and familiar with Oracle, Camstar, and Microsoft Office Suite. Responsibilities include ensuring compliance with procedures, documenting results, and performing upgrades on products. This role demands strong technical skills to ensure effective troubleshooting and problem resolution.

Qualifications

• Must be able to read and understand diagnostic data.
• Must be able to read and understand SOP's, work instructions, and technical schematics.
• Experience troubleshooting products at the board level or mechanical failure.

Responsibilities

• Ensure accurate completion of unit recertification.
• Document investigation and repair results.
• Perform mechanical and software upgrades to products.
• Assist in training less Senior Technicians.
• Discuss technical problems encountered while testing or troubleshooting with Senior Technician, Group Leader or Supervisor.
• Train and assist less Senior Technicians.
• Other duties as assigned.

Skills

Computer literacy

Familiarity with Oracle

Familiarity with Camstar

Proficient in Microsoft Office Suite

SOPs & schematics

Tools

Patient simulators

Oscilloscopes

Signal generators

Input/output electronic test equipment

Job description

2nd Shift Technical Service Technician II

About the job 2nd Shift Technical Service Technician II

Essential Functions:

Work within limits of prescribed procedures to ensure accurate completion of unit recertification.

Compile and document investigation, repair and test results in paperless device history record and ensure compliance with QSR/ISO requirements.

Troubleshoot products to the board level failure or mechanical failure to determine root cause of the failure and ensuring all work is completed in accordance with established procedures.

Perform mechanical and software upgrades to products.

Discuss technical problems encountered while testing or troubleshooting with Senior Technician, Group Leader or Supervisor.

Train and assist less Senior Technicians.

Other duties as assigned.

Skill Requirements:

Computer literate, familiar with Oracle, Camstar and Microsoft Office Suite.

Must be able to read and understand diagnostic data.

Must be able to read and understand SOP's, work instructions and technical schematics.

Must be able to setup and use test equipment including, patient simulators, oscilloscopes, signal generators, and other input/output electronic test equipment.

Required/ Preferred Education and Experience: