1st Shift Technical Service Technician II

Phantom Staffing; Chelmsford (MA); On-site; USD 65,000 - 80,000; Full time

Job summary

A leading staffing agency is seeking a 1st Shift Technical Service Technician II in Chelmsford, MA. In this role, you'll ensure accurate recertification, document repair results, and troubleshoot technical issues to determine root causes. You will also perform necessary upgrades on products and train junior technicians. Computer literacy and familiarity with diagnostic data are crucial for success in this position, which requires adherence to established compliance standards.

Qualifications

• Ability to understand technical schematics and SOPs.
• Experience with troubleshooting mechanical and board-level failures.
• Capability to train and assist less senior technicians.

Responsibilities

• Perform unit recertification and ensure compliance with standards.
• Document investigation and repair results.
• Upgrade products mechanically and via software.

Skills

Computer literacy

Diagnostic data interpretation

Test equipment setup

Tools

Oracle

Camstar

Microsoft Office Suite

Job description

About the job 1st Shift Technical Service Technician II

Essential Functions:

Work within limits of prescribed procedures to ensure accurate completion of unit recertification.

Compile and document investigation, repair and test results in paperless device history record and ensure compliance with QSR/ISO requirements.

Troubleshoot products to the board level failure or mechanical failure to determine root cause of the failure and ensuring all work is completed in accordance with established procedures.

Perform mechanical and software upgrades to products.

Discuss technical problems encountered while testing or troubleshooting with Senior Technician, Group Leader or Supervisor.

Train and assist less Senior Technicians.

Other duties as assigned.

Skill Requirements:

Computer literate, familiar with Oracle, Camstar and Microsoft Office Suite.

Must be able to read and understand diagnostic data.

Must be able to read and understand SOP's, work instructions and technical schematics.

Must be able to setup and use test equipment including, patient simulators, oscilloscopes, signal generators, and other input/output electronic test equipment.

Required/ Preferred Education and Experience: