Service Depot Repair Supervisor

Teledyne API; San Diego (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Teledyne API in San Diego is seeking a Depot Service Operations Manager to oversee daily depot repair activities and drive performance improvements. The role requires coordinating technical support, managing workflow, and leading a team of repair technicians to meet quality and delivery targets.

The ideal candidate will have a technical degree and several years in service or manufacturing roles, with strong problem solving, Lean, and leadership skills to optimize processes and customer outcomes.

Qualifications

• Bachelor’s degree in a related field with 3–7 years of service/repair/manufacturing experience or equivalent.
• Ability to read, analyze and interpret technical documentation and schematics.
• Familiarity with ISO/AS9100 quality systems; Lean/Six Sigma/Kaizen knowledge.

Responsibilities

• Plan, organize, direct, and manage daily depot repair activities.
• Manage repair workflow, priorities, and resource allocation to meet turnaround time and delivery commitments.
• Develop, implement, and maintain service processes, procedures, and standards.
• Establish and track KPIs such as turnaround time, backlog, and first-pass yield; drive improvement actions.
• Prepare and review reports, metrics, and systemic issues with Service management.
• Troubleshoot and resolve complex technical issues; act as escalation point for technicians and customers.
• Identify corrective actions for recurring issues with Engineering, Quality, and Operations.
• Maintain and build technical product knowledge across the repair team.
• Guide service personnel in handling difficult repairs and customer issues.
• Identify opportunities to improve service and add value to Sales, Manufacturing, Engineering.
• Drive process improvements using Lean and continuous improvement methodologies.
• Ensure adherence to safety, quality, and regulatory requirements.

Skills

Adaptability

Analytical Problem Solving

Technical Skills

Project Management

Planning and Organizing

Oral Communication

Written Communication

Teamwork

Leadership

Professionalism

Business Acumen

Judgment

Organizational Support

Ethics

Interpersonal Skills

Safety and Security

Education

Bachelor’s degree in a related technical field

Tools

ERP systems

Service management systems

ISO/AS9100 quality systems

Job description

Responsible for overseeing daily operations of the Service Depot Repair team, ensuring timely, high-quality repair of customer instruments. Plans, organizes, directs, manages, and evaluates depot service activities, technical support coordination, and performance metrics to deliver strong customer outcomes and continuous improvement.

Essential Duties and Responsibilities

include the following.

• Plan, organize, direct, and manage daily depot repair activities.


• Manage repair workflow, priorities, and resource allocation to meet turnaround time and delivery commitments.


• Develop, implement, and maintain service processes, procedures, and standards.


• Establish and track key performance indicators (KPIs) such as turnaround time, backlog, and first-pass yield, driving continuous improvement actions.


• Prepare and review reports, metrics, and systemic issues with Service management.


• Troubleshoot and support resolution of complex technical issues; act as escalation point for technicians and customer concerns.


• Identify and drive corrective actions for recurring issues in collaboration with Engineering, Quality, and Operations.


• Maintain and build technical product knowledge across the repair team.


• Provide guidance to service personnel in handling difficult or complex repairs and customer issues.


• Identify opportunities to improve service effectiveness and add value to related functions (Sales, Manufacturing, Engineering).


• Drive process improvements using Lean and continuous improvement methodologies.


• Ensure adherence to safety, quality, and regulatory requirements.

Supervisory Responsibilities

This position provides direct supervision for depot repair technicians. Carries out responsibilities in accordance with the organization’s policies and applicable laws. Responsible for hiring, training, performance management, and development of team members.

To perform the job successfully, an individual should demonstrate the following competencies:

• Adaptability, Analytical Problem Solving, and Technical Skills – Uses data and experience to resolve complex repair and process issues.


• Project Management / Planning and Organizing – Effectively manages workload, priorities, and team performance.


• Oral Communication – Communicates clearly and effectively with team members, management, and customers.


• Written Communication – Provides clear documentation, reports, and technical communication.


• Teamwork – Builds collaboration across functions and supports team success.


• Leadership / Managing – Leads, motivates, and develops team members while driving accountability and performance.


• Professionalism, Business Acumen, and Judgment – Understands business impact of service operations decisions.


• Organizational Support and Ethics – Acts with integrity and aligns with company values.


• Interpersonal Skills – Works effectively across departments to improve service outcomes.


• Safety and Security – Follows safety procedures, uses PPE, and ensures safe work practices.

Qualifications

Individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree (B.A.) in a related technical field and 3–7 years of service, repair, or manufacturing experience; or equivalent combination of education and experience.

• Computer, Language, and Reasoning Skills: Ability to read, analyze, and interpret technical documentation, procedures, and schematics. Ability to communicate effectively and respond to questions from customers and employees. Follows all import/export requirements, consulting with facility import/export personnel as required.

Other Skills and Abilities

• Knowledge of ISO and/or AS9100 quality systems


• Working knowledge of Lean Manufacturing, Six Sigma, or Kaizen


• Familiarity with ERP or service management systems


• Strong troubleshooting and root cause analysis capability

Other Qualifications

• U.S. Person status required for access to controlled technical data


• Ability to travel occasionally (domestic/international)