Service Rep - Rehab

Trinity Health; Burr Ridge (IL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Benefits from Day One

DailyPay! Work today, Get paid today

Competitive Shift Differentials

Tuition Reimbursement

On Site Fitness Center (Gottlieb & LUM

Childcare Employee Discount at Gottlob

Referral Rewards

Strong Team Culture

Career Growth Opportunities

Job summary

Loyola Medicine, a member of Trinity Health, is seeking a Front Desk Clerical Service Representative for day shifts in Burr Ridge/Oakbrook Terrace areas. The role involves greeting patients, collecting demographics, and guiding payment options, with responsibilities spanning registration and Epic scheduling.

Hours vary 7am-7pm Mon-Thu and 7am-4:30pm Fri; employees receive benefits from day one, DailyPay, tuition reimbursement, and on-site facilities.

Qualifications

• High School Diploma; associate degree preferred.
• Basic Keyboarding Skills.
• Epic Scheduling.
• Microsoft Outlook.
• Microsoft Word.

Responsibilities

• Greets patients and verifies demographic, clinical, financial, and insurance information during the (pre)-registration process, accepts point of service payments or provides guidance for payment options, and clears the patient for service delivery.
• Enters patient information accurately into Epic and hospital information systems; balances cash drawer at end of shift; refers patients with questions regarding financial liability to appropriate resources.

Skills

Basic keyboarding skills

Microsoft Outlook

Microsoft Word

Education

High School Diploma

Associate degree preferred

Tools

Epic Scheduling

Job description

Employment Type

Full time

Shift

Day Shift

Description

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. Loyola Medicine Transport is based at Loyola University Medical Center and is part of a three-hospital system includingLoyola University Medical Center (https://www.loyolamedicine.org/location/lumc) ,Gottlieb Memorial Hospital (https://www.loyolamedicine.org/location/gmh) , andMacNeal Hospital (https://www.loyolamedicine.org/location/macneal-hospital) .

Location

• Location: Position would work between Burr Ridge Rehab and Oakbrook Terrace Rehab locations ; Hours vary between 7 am - 7 pm Monday - Thursday; 7 am - 4:30 pm Fridays: required to work at least 2 evenings until 7 pm

What you’ll do:

• Greets patients and family members in a consistent and friendly manner, obtains, and verifies demographic, clinical, financial, and insurance information during the (pre)-registration process, accepts point of service payments or provides guidance for payment options, and clears the patient for service delivery. Core responsibilities include: verifies and updates patient identification, demographic information, and insurance coverage; accepts point of service payments; balances cash drawer at the end of every shift; enters patient information accurately into appropriate hospital information system(s); refers patients with questions regarding financial liability to appropriate resource(s); accepts medical authorization or referral forms, if appropriate scans clinical information, Missed Appointment Policy, and other documents into Epic as appropriate; initiates Enrollment process for myLoyola; identifies systemic issues and escalates to Lead Service Representative for resolution.

We offer our Front Desk Clerical Service Reps:

• Benefits from Day One

• DailyPay! Work today, Get paid today

• Competitive Shift Differentials

• Tuition Reimbursement

• On Site Fitness Center (Gottlieb Memorial Hospital & Loyola University Medical Center)

• Childcare Employee Discount at Gottlieb’s Child Development Center

• Referral Rewards

• Strong Team Culture

• Career Growth Opportunities

What you’ll need for this job:

• High School Diploma; associate degree preferred

• Basic Keyboarding Skills

• Epic Scheduling

• Microsoft Outlook

• Microsoft Word

Compensation:

Pay Range: $18 - $24.44 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Benefits:

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www.trinity-health.org/sites/default/files/my-benefits/Health-and-Wellbeing/Compliance/Illinois-Transparency-Law/Trinity-Health-Summary-of-Benefits-Illinois-Job-Req-Discloser-Law.pdf

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran