Service Rep - Rehab

Loyola Medicine; Burr Ridge (IL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Benefits from Day One

DailyPay! Work today, Get paid today

Competitive Shift Differentials

Tuition Reimbursement

On Site Fitness Center

Childcare Employee Discount

Referral Rewards

Strong Team Culture

Career Growth Opportunities

Job summary

Loyola Medicine is seeking a Service Representative for the Front Desk Clerical team. You will greet patients, collect and verify demographic and insurance data, process payments, and ensure accurate entry into the hospital system.

The role requires a High School Diploma (associate degree preferred) and proficiency with Epic Scheduling, Outlook, and Word. Position includes benefits, tuition reimbursement, and career growth opportunities in a day shift environment.

Qualifications

• High School Diploma required; associate degree preferred.
• Basic keyboarding skills.
• Epic Scheduling experience.
• Proficiency with Microsoft Outlook and Word.

Responsibilities

• Greet patients and family members in a friendly manner.
• Verify demographic, clinical, financial, and insurance information during pre-registration.
• Accept point-of-service payments or guide payment options.
• Enter patient information into the hospital information system(s).
• Refer patients with questions regarding financial liability to appropriate resources.
• Initiate Enrollment process for myLoyola.
• Escalate systemic issues to Lead Service Representative for resolution.

Skills

Basic keyboarding

Education

High School Diploma

Associate degree preferred

Tools

Epic Scheduling

Microsoft Outlook

Microsoft Word

Job description

Description

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. Loyola Medicine Transport is based at Loyola University Medical Center and is part of a three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital.

Employment Type

Full time

Shift

Day Shift

Description

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. Loyola Medicine Transport is based at Loyola University Medical Center and is part of a three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital.

If you are a SERVICE REP who’s interested in working for a regional leader in healthcare, delivering compassionate care and improving the lives of those in our communities, join the Loyola team and become Loyola Strong!

• Location: Position would work between Burr Ridge Rehab and Oakbrook Terrace Rehab locations; Hours vary between 7 am - 7 pm Monday - Thursday; 7 am - 4:30 pm Fridays: required to work at least 2 evenings until 7 pm

What You’ll Do

• Greets patients and family members in a consistent and friendly manner, obtains, and verifies demographic, clinical, financial, and insurance information during the (pre)-registration process, accepts point of service payments or provides guidance for payment options, and clears the patient for service delivery. Core responsibilities include: verifies and updates patient identification, demographic information, and insurance coverage; accepts point of service payments; balances cash drawer at the end of every shift; enters patient information accurately into appropriate hospital information system(s); refers patients with questions regarding financial liability to appropriate resource(s); accepts medical authorization or referral forms, if appropriate scans clinical information, Missed Appointment Policy, and other documents into Epic as appropriate; initiates Enrollment process for myLoyola; identifies systemic issues and escalates to Lead Service Representative for resolution.

We Offer Our Front Desk Clerical Service Reps

• Benefits from Day One
• DailyPay! Work today, Get paid today
• Competitive Shift Differentials
• Tuition Reimbursement
• On Site Fitness Center (Gottlieb Memorial Hospital & Loyola University Medical Center)
• Childcare Employee Discount at Gottlieb’s Child Development Center
• Referral Rewards
• Strong Team Culture
• Career Growth Opportunities

What You’ll Need For This Job

• High School Diploma; associate degree preferred
• Basic Keyboarding Skills
• Epic Scheduling
• Microsoft Outlook
• Microsoft Word

Compensation

Pay Range: $18 - $24.44 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Benefits

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Www.trinity-health.org/sites/default/files/my-benefits/Health-and-Wellbeing/Compliance/Illinois-Transparency-Law/Trinity-Health-Summary-of-Benefits-Illinois-Job-Req-Discloser-Law.pdf

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.