Service Receptionist - Auto Customer Concierge

US Lawns; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Empire Automotive Group Hyundai Jamaica is seeking a Service Receptionist to greet customers, manage appointments, and resolve inquiries with a focus on customer satisfaction. The role emphasizes professionalism, empathy, and teamwork within a fast-paced dealership environment.

The successful candidate will handle calls, coordinate day-to-day activities, and ensure accurate documentation while upholding the company’s standards for service excellence.

Qualifications

• One year of customer-facing service or telephone contact.
• Excellent communication, interpersonal and organizational skills.
• Professional appearance and demeanor.

Responsibilities

• Answer incoming calls and greet customers professionally.
• Review appointments for the day and reschedule as needed.
• Manage and organize customer concerns and inform management when necessary.
• Address customer concerns using CRM, phone, text and email with appropriate solutions.
• Develop trusting relationships with customers and colleagues.
• Maintain accurate information on customer concerns and track progress.

Skills

Communication

Interpersonal skills

Organizational skills

Customer service

Multitasking

Microsoft Office

Team player

Tools

CRM software

Job description

Empire Automotive Group Hyundai Jamaica is seeking a Service Receptionist to greet customers, manage appointments, and resolve inquiries with a focus on customer satisfaction. The role emphasizes professionalism, empathy, and teamwork within a fast-paced dealership environment.

The successful candidate will handle calls, coordinate day-to-day activities, and ensure accurate documentation while upholding the company’s standards for service excellence.