Auto Sales Front Desk: Customer Experience Pro

Empire Automotive Group; Town of Huntington (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401k Plan

Paid time off (PTO)

Competitive Pay Plans

Health Insurance

Dental Insurance

Vision Plans

Promotion from within

Job summary

Empire Automotive Group in the Town of Huntington is seeking a personable Sales Receptionist to provide a welcoming voice for our sales department. This position requires strong communication and organizational skills, with a minimum of one year of experience in customer service.

The ideal candidate will greet customers, handle calls, and manage appointments while ensuring an excellent customer experience. Benefits include health insurance, dental coverage, and a 401k plan.

Qualifications

• Minimum of one year of experience in customer-facing or phone-based service roles.
• Maintains a clean, organized, and detail-oriented workspace.
• Receptive to constructive feedback and committed to ongoing personal development.

Responsibilities

• Greet customers and answer incoming calls with professionalism and warmth.
• Conduct outbound follow-up calls to ensure a positive customer experience.
• Review, confirm, and reschedule daily appointments; complete daily call activities.
• Monitor and organize customer concerns, escalating to management when appropriate.
• Address customer issues promptly using different communication channels.

Skills

Excellent communication skills

Interpersonal skills

Organizational abilities

Strong listening skills

Empathy in customer interactions

Multitasking

Proficient in Microsoft Office

Job description

Empire Automotive Group in the Town of Huntington is seeking a personable Sales Receptionist to provide a welcoming voice for our sales department. This position requires strong communication and organizational skills, with a minimum of one year of experience in customer service.

The ideal candidate will greet customers, handle calls, and manage appointments while ensuring an excellent customer experience. Benefits include health insurance, dental coverage, and a 401k plan.