Automotive Service Advisor Hyundai

US Lawns; New York (NY); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

401k Plan

Paid time off (PTO)

Health Insurance

Dental Insurance

Vision Plans

Promotion from within

Job summary

Hyundai of Jamaica, located in New York, NY, is seeking an experienced Service Advisor for their new state-of-the-art facility. The role involves overseeing service orders, ensuring prompt customer service, and answering technical inquiries. Candidates should be self-starters with strong communication and organizational skills and a minimum of one year in customer-facing service. Benefits include health insurance, paid time off, and competitive pay plans, with the potential for top performers to earn over $100K annually.

Qualifications

• Available to work flexible hours and weekends.
• Clean driving record and valid driver’s license.
• At least one year of customer-facing service experience.

Responsibilities

• Oversees service orders and flow of Service Lane.
• Ensures that customers receive prompt, courteous, and effective service.
• Answers technical questions about vehicle problems, warranties, services, and repairs.

Skills

Communication skills

Organizational skills

Customer service experience

Interpersonal skills

Multitasking

Job description

Job Description

Get ready for the next big move in your career—Hyundai of Jamaica is revving up with a brand-new, state-of-the-art facility, and we’re looking for an experienced Service Advisor to join us on this thrilling journey.

As part of the Empire Automotive Group, Hyundai of Jamaica continues to be a pillar of reliability and innovation. Now, with our freshly upgraded location, featuring the latest high-tech equipment and a shop designed for maximum efficiency, we’re ready to take our service to new heights.

We’re offering a highly competitive commission structure—top Service Writers can earn over $100K! If you’re driven, customer-focused, and ready to build lasting relationships in a modern, energized environment, this is your moment.

Step into a role where cutting-edge meets opportunity—Hyundai of Jamaica is calling!

Your Daily Work Schedule

• Oversees service orders and flow of Service Lane
• Ensures that customers receive prompt, courteous, and effective service.
• Takes ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provides concierge support for all owner inquiries, whether on the phone or in person, to ensure the customer does not get mishandled.
• Ensures the daily inventory of technicians' time is consistently sold to service customers.
• Distributes work between technicians efficiently.
• Answers technical questions about vehicle problems, warranties, services, and repairs.
• Maintains Customer Success Index at or above company standards.
• Assists in diagnosing vehicle problems, orders parts and tools as necessary.
• Oversees administration of warranty claims as well as training and supervising of service department.
• Encourages compliance with applicable laws and regulations.
• Maintains good working relationship with factory(s) and fosters positive employee relations.

Qualities we’re looking for

• Available to work flexible hours and weekends.
• Reliable, self-starter mentality and ambitious spirit preferred.
• Ready to waste no time on learning new product ins and outs; eager to improve.
• Professional, well-groomed personal appearance.
• Clean driving record and valid driver’s license.
• You have excellent communication, interpersonal, and organizational skills.
• You understand the importance of listening and being empathetic.
• You have strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• You have at least one year of prior employment involving customer-facing service or telephone contact.
• You have friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• You are open to constructive feedback to improve your performance and development.
• You have strong computer and multitasking skills.

The job descriptions and responsibilities above will be required but not limited to any other job-related duties assigned by their supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer. Come grow with us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Benefits

401k Plan

Paid time off (PTO)

Competitive Pay Plans

Health Insurance

Dental Insurance

Vision Plans

Promotion from within