Service Quotes & Parts Coordinator

Doggett Toyota Lift; San Antonio (TX); Presencial; USD 34.000 - 48.000; Jornada completa

Descripción de la vacante

Doggett Toyota Lift is seeking a Service Writer to work under supervision of the Branch Parts and Service Manager. You will prepare parts and service quotes, open quotes, and handle paperwork for quote presentation to customers.

You will also assist in appraisal and quoting, coordinate parts/labor with the Service Manager, and help schedule shop work and field service. Strong computer skills and Excel experience are valued.

Formación

• High school diploma required.
• 2-4 years’ experience in automotive/construction service administrator role.
• College or technical school certificate/degree preferred.
• Strong computer skills, including experience with Excel preferred.

Responsabilidades

• Provide service information to customers, schedule customer service needs, add segments to work orders containing job information.
• Open quotes and completes all necessary paperwork for quote presentation to customer and CSS.
• Assist in the appraisal and quote process for equipment repair.
• Coordinate parts and labor requirements with Service Manager for work orders.
• Assist in scheduling shop assignments, field service work and delivery of equipment.
• Establish or adjust work procedures to meet schedules and deadlines.
• Open and close work orders
• Build accurate service quotes by adding the parts needed for each repair.
• Add the correct labor hours and rates to each repair on a quote.
• Provide clerical assistance, including some correspondence and data entry.
• Develop positive customer relations by accurately communicating repair status and charges for equipment repairs.
• Greet service customers and answer calls to schedule service appointments.
• Advise customers of estimated service and repair costs.
• Review details of service/repair invoice to ensure customer understanding of services provided
• Communicate progress of repair/service orders
• Follow up with the customers on all quotes previously sent out.

Conocimientos

Strong computer skills

Educación

High school diploma

College or technical school certificate/degree preferred

Herramientas

Excel

Descripción del empleo

Doggett Toyota Lift is seeking a Service Writer to work under supervision of the Branch Parts and Service Manager. You will prepare parts and service quotes, open quotes, and handle paperwork for quote presentation to customers.

You will also assist in appraisal and quoting, coordinate parts/labor with the Service Manager, and help schedule shop work and field service. Strong computer skills and Excel experience are valued.