Service Quotes Coordinator

Doggett Equipment Services Group; San Antonio (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Doggett Equipment Services Group in San Antonio seeks a Service Writer to prepare parts and service quotes under close supervision of the Branch Parts and Service Manager. You will provide service information to customers, schedule service needs, and open quotes with the necessary paperwork.

The role includes assisting in the appraisal and quote process, coordinating parts and labor, and building accurate quotes with labor hours and rates.

Qualifications

• High school diploma required.
• 2-4 years’ experience in automotive/construction service administrator role.
• College or technical school certificate/degree preferred.
• Strong computer skills, including experience with Excel preferred.

Responsibilities

• Provide service information to customers and schedule customer service needs.
• Open quotes and complete all necessary paperwork for quote presentation to customer and CSS.
• Assist in the appraisal and quote process for equipment repair.
• Coordinate parts and labor requirements with Service Manager for work orders.
• Open and close work orders.
• Build accurate service quotes by adding the parts needed for each repair.
• Add the correct labor hours and rates to each repair on a quote.
• Provide clerical assistance, including data entry.
• Develop positive customer relations by communicating repair status and charges for equipment repairs.
• Greet service customers and schedule service appointments.
• Advise customers of estimated service and repair costs.
• Review details of service/repair invoice for customer understanding.

Education

High school diploma

College or technical school certificate/degree preferred

Tools

Excel

Job description

Doggett Equipment Services Group in San Antonio seeks a Service Writer to prepare parts and service quotes under close supervision of the Branch Parts and Service Manager. You will provide service information to customers, schedule service needs, and open quotes with the necessary paperwork.

The role includes assisting in the appraisal and quote process, coordinating parts and labor, and building accurate quotes with labor hours and rates.