Service Writer: Estimates & Customer Liaison

Southwest Material Handling; Jurupa Valley (CA); On-site; USD 52,000 - 56,000; Full time

Job summary

Southwest Material Handling, Inc., dba Southwest Toyota Lift, is seeking a Service Writer at our Mira Loma, CA location. The role serves as the main link between customers and technicians, documenting issues, estimating repairs, and coordinating service tasks in a fast-paced environment.

The position is full-time, Monday through Friday, and requires strong communication skills, knowledge of materials handling, and the ability to manage multiple tasks.

Qualifications

• High school diploma or equivalent.
• 2 years minimum of experience in a service advisor role preferred.
• Previous customer service experience required.
• Knowledge of mechanics and repair processes preferred.
• Valid driver's license and ability to meet company requirements to drive a company vehicle.

Responsibilities

• Initiates services and repairs by ascertaining performance problems and services requested.
• Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
• Develops estimates by costing materials, supplies, and labor utilizing software.
• Track and manage service quotes to completion.
• Maintain customer rapport by explaining estimates and answering questions or addressing concerns.
• Coordinate with technicians to prioritize repairs and ensure timely completion of services.
• Maintain accurate records of all service transactions and estimates for reporting purposes.
• Work with the Service Team and internal team to get service quotes approved by customers.
• Maintain quote follow-up cadence at 1-day, 5-day, and 10-day intervals.
• Follow up on the quality of work performed to ensure customer satisfaction.
• Respond to product and service questions to resolve problems.
• Advise the appropriate manager and the CSS Manager of any issues.
• Perform other duties assigned.

Skills

Customer service

Communication

Mechanical knowledge

Education

High school diploma or equivalent

Job description

Southwest Material Handling, Inc., dba Southwest Toyota Lift, is seeking a Service Writer at our Mira Loma, CA location. The role serves as the main link between customers and technicians, documenting issues, estimating repairs, and coordinating service tasks in a fast-paced environment.

The position is full-time, Monday through Friday, and requires strong communication skills, knowledge of materials handling, and the ability to manage multiple tasks.