Service Quote Specialist (Forklift & Equipment)

Pengate Handling Systems, Inc.; Chalfont (PA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA-eligible medical plan options

Paid time off

Paid holidays

Retirement plan

Training and development

Career growth opportunities

Job summary

Pengate Handling Systems, Inc. is seeking a Service Writer (Quote Writer) to translate technician findings into accurate estimates for forklift repairs and maintenance.

You will collaborate with the Parts Department and Service Managers to ensure clear, complete quotations and timely customer communication. Ideal candidates are organized, detail-oriented, and customer-focused, capable of coordinating between multiple teams to move repairs forward while maintaining thorough documentation and

Qualifications

• Required: high school diploma or equivalent.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Strong customer service skills and a professional approach.
• Ability to prioritize and manage multiple tasks in a fast-paced service environment.
• Proficiency with Microsoft Office applications.
• Ability to work collaboratively across departments.

Responsibilities

• Prepare accurate and detailed quotations for forklift repairs, planned maintenance, and other material handling equipment service.
• Review technician inspection reports and repair recommendations to determine the scope of work needed.
• Research the parts, labor, and outside services required to complete recommended repairs.
• Partner with the Parts Department to confirm pricing, availability, and lead times.
• Work closely with Service Managers and technicians to ensure quotations are complete, accurate, and technically sound.
• Communicate repair recommendations and estimates to customers in a clear and professional manner.
• Follow up on outstanding quotations, answer customer questions, and work to secure repair approvals.
• Coordinate approved repairs with the Service team to help ensure work is scheduled and completed in a timely manner.
• Maintain accurate documentation of quotations, approvals, and customer communications.
• Monitor open quotations and proactively follow up to help improve quote approval and conversion rates.
• Identify opportunities to improve the quoting process and increase overall service efficiency.
• Provide a high level of customer service while building strong relationships with customers and internal teams.

Skills

Organizational skills

Attention to detail

Written communication

Verbal communication

Customer service

Task prioritization

Cross-functional collaboration

Education

High school diploma or equivalent

Tools

MS Office

Job description

Pengate Handling Systems, Inc. is seeking a Service Writer (Quote Writer) to translate technician findings into accurate estimates for forklift repairs and maintenance.

You will collaborate with the Parts Department and Service Managers to ensure clear, complete quotations and timely customer communication. Ideal candidates are organized, detail-oriented, and customer-focused, capable of coordinating between multiple teams to move repairs forward while maintaining thorough documentation and