Service Writer

Forklifts Group; Orange (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Life & Disability Insurance

401(k) retirement plan with company (t

Holiday pay & PTO

Sick time (California)

Paid maternity and paternity leave

On-the-job training

Tuition Reimbursement

Leadership Development Initiative

Discounts with GM and Ford

Paid training advancement to Journeymn

Tool Loan Program

Safety Eyewear Reimbursement

Company-provided vehicle and phone

Job summary

Forklifts Group in Orange, California is seeking a Service Writer to act as a critical link between service, parts, and customers. You will prepare quotes, schedule repairs, and ensure accurate communication of estimates and maintenance recommendations to internal and external customers.

The position requires strong communication, organizational skills, and proficiency with Microsoft Office, with 1–3 years in a customer-facing environment. Local travel and after-hours work may be required.

Qualifications

• High School diploma or GED required; vocational/technical cert preferred.
• 1–3 years in a customer-facing role with quotes or estimates.
• Experience in materials handling or service/repair environments is a plus.

Responsibilities

• Process quotes from initial request to final invoice with accuracy.
• Determine labor and parts requirements for quotes and schedule repairs.
• Coordinate with service, parts, and customers; maintain quote logs and documentation.
• Support dispatch and after-hours operations as needed.

Skills

Communication skills

Customer service experience

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Our company continues to grow across all of its locations. We’re looking for people who share our commitment to excellent customer service. See our job openings below.

Service

Our sales team is committed to fostering strong relationships with customers and partners while driving equipment, parts, and service sales. They utilize their industry expertise and market insights to offer customized solutions, helping businesses secure the necessary material handling equipment.

Parts

Our parts team excels in selling parts to internal and external customers through various channels, including over the counter, phone, and online. They enhance our core business performance by supporting operational success and fostering strong customer relationships.

• Life & Disability Insurance
• 401(k) retirement plan with company match
• Holiday pay & PTO
• Sick time (California)
• Paid maternity and paternity leave
• On-the-job training
• Tuition Reimbursement
• Leadership Development Initiative
• Discounts with GM and Ford Manufacturers
• Paid training advancement to Journeyman Level
• Tool Loan Program
• Safety Eyewear Reimbursement
• Company-provided vehicle and phone

Company Values

Safety

Customer-focused, can-do spirit. Committed to supporting the stakeholders.

Self-Development

Exhibit intellectual curiosity and continuous self-development both professionally and personally.

Teamwork

Integrity

Act with honesty, respect, trust, and thoughtfulness for all coworkers, customers, and partners; believe in Forklifts Group Vision and Mission.

Community Service

Support and participate in activities and initiatives that help others.

Current Forklifts Group Positions

Position:Service Writer

Location: Orange, CA

Job Id:454

# of Openings:1

Service Writer, Full Time

Location: Orange, California, 9586

JOB SUMMARY

The Service Writer acts as a critical link between the service team, parts team and the customer, ensuring all repair estimates are accurately communicated with recommended maintenance to internal and external customers in a timely manner. The Service Quote Supervisor ensures quotes are efficiently supported, including sublet repairs, parts availability and labor availability. The Service Quote Supervisor schedules equipment repairs with service and parts personnel, advises the Service Manager on quote status and works closely with Product Support Sales Representatives.

ESSENTIAL FUNCTIONS

• Provide positive, respectful communication with all stakeholders.
• Support Service Department KPIs related to efficiency, productivity, and customer satisfaction.
• Process quotes from initial request to final invoice, ensuring accuracy, time completion and proper documentation. Present quotes to customers promptly and efficiently. Maintain consistent communication with customers about status of repairs.
• Determine labor repair requirements to provide customers with best repair value. Look up accurate parts for quote.
• Handle quote requests, concerns, and complaints promptly and professionally.
• Maintain an accurate quote log of win/loss for tracking and performance analysis.
• Utilize internal operating systems and tools to create quotes.
• Ensure quotes are accurate, complete, and follow repair guidelines (parts, labor hours, sublet repairs).
• Process approvals, subsequent part orders, and establish shop/field repair schedules.
• Work with Service Manager and Service Account Supervisors to develop and maintain a standard guidebook (Flat rate) for response times.
• Maintain knowledge of the Service Automation System.
• Collaborate with Service Manager, Operations Manager, and Parts Manager to align with strategic goals.
• Available for after-hours work as required for Service Operations (weekday and weekends).
• Act as support and back up for dispatching, incoming calls, and walk in service customers.
• Oversee the ongoing performance of Service Quote Writers providing feedback and support as necessary.
• Additional duties as assigned.

POSITION QUALIFICATIONS

EDUCATION

• High School Diploma or GED. Vocational or technical certification preferred.

EXPERIENCE

• One to three years in a customer-facing position, providing service repairs, quotes, or estimates to customers in a service-related position. Automotive, diesel or material handling repair service center or dispatching.
• Prior experience in materials handling as a technician or in a parts support role preferred.

ADDITIONAL REQUIREMENTS

• Strong verbal and written communication skills. Ability to interpret and communicate technical procedures and techniques.
• Knowledge of equipment repair quoting or invoicing or both.
• Proficiency in Microsoft Office.
• Strong organizational and time management skills.
• Demonstrated ability to work independently and take initiative in a fast-paced environment.

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Forklifts Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.