Service Quote Writer for Forklift Repairs

Raymond Corp.; Pennsylvania; On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA plan

Paid time off

Retirement plan

Training & development

Career growth opportunities

Job summary

The Raymond Corporation in Chalfont, PA is seeking a Service Writer (Quote Writer) to turn technician findings into clear, accurate estimates for forklift repairs and maintenance. You will partner with the Parts Department and Service team to ensure quotes are complete, timely, and easy for customers to understand.

A strong focus on customer service and organization will help drive efficient approvals and scheduling.

Qualifications

• High school diploma or equivalent.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Strong customer service skills and a professional, positive approach.
• Ability to prioritize and manage multiple tasks in a fast-paced service environment.
• Proficiency with Microsoft Office applications.

Responsibilities

• Prepare accurate quotations for forklift repairs, planned maintenance, and other material handling equipment service.
• Review technician inspection reports and repair recommendations to determine the scope of work.
• Research the parts, labor, and outside services required to complete recommended repairs.
• Partner with the Parts Department to confirm pricing, availability, and lead times.
• Work closely with Service Managers and technicians to ensure quotations are complete, accurate, and technically sound.
• Communicate repair recommendations and estimates to customers in a clear and professional manner.
• Follow up on outstanding quotations, answer customer questions, and work to secure repair approvals.
• Coordinate approved repairs with the Service team to help ensure work is scheduled and completed in a timely manner.
• Maintain accurate documentation of quotations, approvals, and customer communications.
• Monitor open quotations and proactively follow up to help improve quote approval and conversion rates.
• Identify opportunities to improve the quoting process and increase overall service efficiency.
• Provide a high level of customer service while building strong relationships with customers and internal teams.

Skills

Strong organizational skills

Attention to detail

Excellent written and verbal comms

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Raymond Corporation in Chalfont, PA is seeking a Service Writer (Quote Writer) to turn technician findings into clear, accurate estimates for forklift repairs and maintenance. You will partner with the Parts Department and Service team to ensure quotes are complete, timely, and easy for customers to understand.

A strong focus on customer service and organization will help drive efficient approvals and scheduling.