Service Quality Manager - Pest Control Excellence

The Terminix International Company Limited Partnership; Georgia; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid holidays

Vacation days

Training and tuition reimbursement

Career growth opportunities

Job summary

The Terminix International Company Limited Partnership in United States, GA seeks a subject matter expert in pest control strategies for specified market segments and lines of business. You will develop and support operations with best-practice service delivery protocols and assist in addressing pest infestations and customer satisfaction through data analysis and corrective actions.

You will coach operations leaders to develop technicians, drive improvements, and collaborate with account

Qualifications

• Must have strong project management and communication skills.
• Analytical skills to analyze KPIs and trends.
• Experience in pest management and field operations preferred.

Responsibilities

• Monitor KPIs and help Operations meet performance targets.
• Perform site assessments and develop corrective action plans.
• Collaborate with Technical Account Managers and National Accounts to resolve issues.
• Coach Branch leaders and frontline staff to improve service quality.
• Drive improvements in protocols and processes to boost customer retention.

Skills

Project management

Change management

Written communication

Analytical skills

Education

BCE / ACE certification

2+ years pest management experience

1+ year supervision/management

Bachelor’s in biology/entomology

Job description

The Terminix International Company Limited Partnership in United States, GA seeks a subject matter expert in pest control strategies for specified market segments and lines of business. You will develop and support operations with best-practice service delivery protocols and assist in addressing pest infestations and customer satisfaction through data analysis and corrective actions.

You will coach operations leaders to develop technicians, drive improvements, and collaborate with account