Senior Pest Control Tech Service Manager — Lead & Improve

Terminix; Columbus (OH); On-site; USD 73,000 - 111,000; Full time

Benefits offered by this job

Health benefits start day 1

401(k) retirement plan

Vacation days

Company-paid holidays

Floating holidays

Flexibility

Job summary

Terminix is seeking an experienced subject matter expert in pest control strategies to support Operations with best practice service delivery protocols. You will analyze data, lead site assessments, and deploy corrective action plans while coaching Operations leaders to build pest management expertise among technicians and sales teams.

You will collaborate with Account Managers to resolve issues, drive improvements, and advance our service quality and customer satisfaction initiatives across

Qualifications

• Four year college biological science degree in entomology or related sciences preferred.
• Board Certified Entomologist (BCE) or ACE preferred.
• Minimum 5 yrs of related structural pest management experience.
• 2 years+ of Structural Pest Management field experience.
• 1 years+ management experience.

Responsibilities

• Proactively monitors service performance against KPIs, problem solves with Operations leaders, National Accounts, and Sales to ensure performance thresholds are met.
• Performs site assessments (quality, structural, sanitation) to identify root cause/s of pest infestation, develops action plans in collaboration with Operations, and assists Operations with deployment of the Action Plan.
• Works collaboratively with Technical Account Managers and National Account Managers to drive Actions and Recommendation resolution by RTX and Customers.
• Works collaboratively with Branch leaders to resolve service quality issues, coaches and develops Branch leaders pest management competency and ability to coach and develop front line Technicians and sales colleagues.
• Develops action plans and SMART goals to improve service quality. Monitors, coaches, and assists Branch leaders in execution of action plans and issue resolution.
• Drives technical improvement to protocols, and service delivery processes to improve customer retention, operational efficiency, financial performance, and colleague retention.

Skills

Project management

Change management

Communication skills

Analytical skills

Education

BCE/ACE

2+ years Structural Pest Management field experience

1+ years management experience

Job description

Terminix is seeking an experienced subject matter expert in pest control strategies to support Operations with best practice service delivery protocols. You will analyze data, lead site assessments, and deploy corrective action plans while coaching Operations leaders to build pest management expertise among technicians and sales teams.

You will collaborate with Account Managers to resolve issues, drive improvements, and advance our service quality and customer satisfaction initiatives across