Service & Projects Coordinator

Tech-24 A Commercial Food Service Repair Company Inc; Alexandria (VA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Weekly Pay

Fully Equipped for Success

Work-Life Balance

Comprehensive Benefits

Company-Paid Protection

Retirement Planning Made Easy

Employee Assistance Program (EAP)

Job summary

Tech24 in Alexandria, VA is seeking a Service Coordinator to support daily service operations and project coordination. You will work with project managers, technicians, subcontractors, and customers to schedule, document, and complete work efficiently.

This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced service environment. The position offers weekly pay, comprehensive benefits, and a clear path for growth.

Qualifications

• 2-3 years of experience in customer service, service coordination, or administrative support.
• Experience in HVAC, refrigeration, construction, or foodservice service is a plus.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office and general computer systems.
• Ability to work independently and collaboratively with a team.
• Dependable, professional, and customer-focused.
• Self-motivated with the ability to follow through on responsibilities with minimal supervision.

Responsibilities

• Answer customer calls and emails, handle service requests, and provide scheduling updates.
• Coordinate technicians, subcontractors, and resources to support service and project timelines.
• Assist with dispatch, estimating, work orders, and follow-up on pending service needs.
• Coordinate communication between customers, technicians, dispatchers, vendors, subcontractors, and management.
• Track project progress, service activity, estimates, and status updates using company systems and customer portals.
• Coordinate equipment/material deliveries and confirm job readiness with customers and vendors.
• Maintain accurate project and customer documentation, including billing, invoices, purchase orders, and expenses.
• Review completed work for billing accuracy and completeness.
• Build and maintain professional relationships with customers, vendors, subcontractors, and equipment dealers.
• Provide administrative support to branch and project operations while managing multiple priorities.
• Follow company policies, procedures, safety standards, and customer service expectations.

Skills

Customer service

Scheduling coordination

Project coordination

Communication

Organizational skills

Problem-solving

Tools

Microsoft Office

Job description

Tech24 in Alexandria, VA is seeking a Service Coordinator to support daily service operations and project coordination. You will work with project managers, technicians, subcontractors, and customers to schedule, document, and complete work efficiently.

This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced service environment. The position offers weekly pay, comprehensive benefits, and a clear path for growth.