Service Coordinator - Scheduling & Ops Lead (On-Site)

Socket.dev; Alexandria (VA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Weekly pay

Company equipment provided

Paid time off

Holiday pay

Birthday off

401(k) with company match

Job summary

Tech24 is seeking a Service Coordinator in Alexandria, VA to support daily service operations and project coordination. You will work closely with project managers, technicians, subcontractors, and customers to ensure jobs are scheduled, documented, and completed efficiently.

Ideal candidates have 2-3 years in customer service or service coordination, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• 2-3 years of experience in customer service, service coordination, project coordination, dispatching, or administrative support.
• Experience in HVAC, refrigeration, construction, or foodservice service industries is a plus.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Strong problem-solving skills and ability to work under pressure.

Responsibilities

• Answer customer calls and emails, handle service requests, and provide scheduling updates.
• Coordinate technicians, subcontractors, and resources to support service and project timelines.
• Assist with dispatch, estimating, work orders, and follow-up on pending service needs.
• Coordinate communication between customers, technicians, dispatchers, vendors, subcontractors, and management.
• Track project progress, service activity, estimates, and status updates using company systems and customer portals.
• Coordinate equipment/material deliveries and confirm job readiness with customers and vendors.
• Maintain accurate project and customer documentation, including billing, invoices, purchase orders, and expenses.
• Review completed work for billing accuracy and completeness.
• Build and maintain professional relationships with customers, vendors, subcontractors, and equipment dealers.
• Provide administrative support to branch and project operations while managing multiple priorities.
• Follow company policies, procedures, safety standards, and customer service expectations.

Skills

Customer service

Project coordination

Dispatching

Administrative support

Microsoft Office

Communication

Multitasking

Team collaboration

Problem solving

Tools

Microsoft Office

Job description

Tech24 is seeking a Service Coordinator in Alexandria, VA to support daily service operations and project coordination. You will work closely with project managers, technicians, subcontractors, and customers to ensure jobs are scheduled, documented, and completed efficiently.

Ideal candidates have 2-3 years in customer service or service coordination, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment.