Service Coordinator

RealREPP; Las Vegas (NV); On-site; USD 55,000 - 65,000; Full time

Job summary

RealREPP in Las Vegas, NV, is seeking a Service Coordinator to communicate with Field Technicians and dispatch and schedule jobs, coordinate materials and subcontractors, and support project managers.

You will manage work orders, assist with invoicing, generate reports, maintain customer accounts for billing, and contribute to accounts receivable and client satisfaction initiatives. Proficiency with Excel and COINS ERP is a plus.

Qualifications

• Minimum high school diploma or GED.
• AA degree preferred but not required.
• 2+ years related experience and/or training; or equivalent combination of education and experience.
• Experience with COINS ERP a plus.
• Strong verbal and written communication skills.
• Excellent customer service skills.
• Strong ability to multi-task and prioritize.
• Strong attention to detail.
• Strong Microsoft Excel and Word skills.

Responsibilities

• Manage work order documents and project invoicing (A/P).
• Provide labor resources to support Project Managers, Project Engineers and technicians for large and small projects.
• Coordinate materials, sub-contractors and equipment based on needs, skill sets and availability.
• Responsible for generating, interpreting and printing various reports in our tracking system.
• Dispatch and coordinate Field Technicians as needed; facilitate onboarding as required.
• Research and resolve expenses and reports discrepancies.
• Update and retain customer account information related to billing conditions, tax status, invoice approval contacts, billing addresses and rates; prepare execution plans for technician schedules.
• Partners with team on accounts receivable and Customer Satisfaction initiatives.

Skills

Dispatch coordination

Customer service

Excel

Written communication

Multitasking

COINS ERP

Education

High school diploma or GED

AA degree preferred

Tools

COINS ERP

Job description

Position SummaryThe Service Coordinator is responsible for clear and frequent communication with Field Technicians and coordinating and dispatching jobs. In addition, this role will assist with scheduling and delivering specific products and/or services from qualified suppliers and subcontractors within established Company policies and practices.

• Manages work order documents and project invoicing (A/P).
• Provides labor resources to support Project Managers, Project Engineers and technicians for large and small projects.
• Coordinates materials, sub-contractors and equipment based on needs, skill sets and availability.
• Responsible for generating, interpreting and printing various reports in our tracking system
• Responsible for dispatching and coordinating Field Technicians as needed. This may also include facilitating technician or dispatcher onboarding.
• Research and resolve expenses and reports discrepancies
• Update and retain customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates. Part of this includes preparing yearly, monthly and weekly execution plans for technician schedules.
• Partners with other team members on accounts receivable and Customer Satisfaction, including Client follow-up / Retention program - Projects & Agreements - and satisfaction management.

Position SummaryThe Service Coordinator is responsible for clear and frequent communication with Field Technicians and coordinating and dispatching jobs. In addition, this role will assist with scheduling and delivering specific products and/or services from qualified suppliers and subcontractors within established Company policies and practices.

Position Details

• Manages work order documents and project invoicing (A/P).
• Provides labor resources to support Project Managers, Project Engineers and technicians for large and small projects.
• Coordinates materials, sub-contractors and equipment based on needs, skill sets and availability.
• Responsible for generating, interpreting and printing various reports in our tracking system
• Responsible for dispatching and coordinating Field Technicians as needed. This may also include facilitating technician or dispatcher onboarding.
• Research and resolve expenses and reports discrepancies
• Update and retain customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates. Part of this includes preparing yearly, monthly and weekly execution plans for technician schedules.
• Partners with other team members on accounts receivable and Customer Satisfaction, including Client follow-up / Retention program - Projects & Agreements - and satisfaction management.

Qualifications

• Minimum high school diploma or GED
• Associate Degree (AA) preferred but not required
• 2+ years related experience and/or training; or equivalent combination of education and experience
• Experience with COINS ERP a plus
• Strong verbal and written communication skills
• Excellent customer service skills
• Strong ability to multi-task and prioritize
• Strong attention to detail
• Strong Microsoft Excel and Word skills

Benefits

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family: