Service Coordinator

Socket.dev; Alexandria (VA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Weekly pay

Company equipment provided

Paid time off

Holiday pay

Birthday off

401(k) with company match

Job summary

Tech24 is seeking a Service Coordinator in Alexandria, VA to support daily service operations and project coordination. You will work closely with project managers, technicians, subcontractors, and customers to ensure jobs are scheduled, documented, and completed efficiently.

Ideal candidates have 2-3 years in customer service or service coordination, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• 2-3 years of experience in customer service, service coordination, project coordination, dispatching, or administrative support.
• Experience in HVAC, refrigeration, construction, or foodservice service industries is a plus.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Strong problem-solving skills and ability to work under pressure.

Responsibilities

• Answer customer calls and emails, handle service requests, and provide scheduling updates.
• Coordinate technicians, subcontractors, and resources to support service and project timelines.
• Assist with dispatch, estimating, work orders, and follow-up on pending service needs.
• Coordinate communication between customers, technicians, dispatchers, vendors, subcontractors, and management.
• Track project progress, service activity, estimates, and status updates using company systems and customer portals.
• Coordinate equipment/material deliveries and confirm job readiness with customers and vendors.
• Maintain accurate project and customer documentation, including billing, invoices, purchase orders, and expenses.
• Review completed work for billing accuracy and completeness.
• Build and maintain professional relationships with customers, vendors, subcontractors, and equipment dealers.
• Provide administrative support to branch and project operations while managing multiple priorities.
• Follow company policies, procedures, safety standards, and customer service expectations.

Skills

Customer service

Project coordination

Dispatching

Administrative support

Microsoft Office

Communication

Multitasking

Team collaboration

Problem solving

Tools

Microsoft Office

Job description

Service Coordinator

Location:Alexandria, VA – On-Site
Schedule: Monday–Friday, 7:30 AM–5:00 PM
Pay Range:$25.00–$30.00 per hour

Why Join Tech24?

At Tech24, we invest in our people so they can focus on delivering exceptional service. When you join our team, you can expect:

• Weekly Pay – Reliable pay, every week
• Fully Equipped for Success – Company computer and equipment provided
• Work-Life Balance – Generous paid time off, paid holidays, and your birthday off
• Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
• Company-Paid Protection – Long-term disability and basic life insurance at no cost to you
• Retirement Planning Made Easy – 401(k) with company match and immediate vesting
• Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources

Position Summary

As part of the Tech24 team and the broader Tech24 network, the Service Coordinator plays a key role in supporting daily service operations and project coordination. This position works closely with project managers, technicians, subcontractors, and customers to ensure projects and service work are scheduled, documented, and completed efficiently.

The Service Coordinator is responsible for managing schedules, tracking project progress, coordinating resources, and maintaining clear communication between internal teams and customers. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced service environment.

Key Responsibilities

• Answer customer calls and emails, handle service requests, and provide scheduling updates.
• Coordinate technicians, subcontractors, and resources to support service and project timelines.
• Assist with dispatch, estimating, work orders, and follow-up on pending service needs.
• Coordinate communication between customers, technicians, dispatchers, vendors, subcontractors, and management.
• Track project progress, service activity, estimates, and status updates using company systems and customer portals.
• Coordinate equipment/material deliveries and confirm job readiness with customers and vendors.
• Maintain accurate project and customer documentation, including billing, invoices, purchase orders, and expenses.
• Review completed work for billing accuracy and completeness.
• Build and maintain professional relationships with customers, vendors, subcontractors, and equipment dealers.
• Provide administrative support to branch and project operations while managing multiple priorities.
• Follow company policies, procedures, safety standards, and customer service expectations.

Qualifications

• 2-3 years of experience in customer service, service coordination, project coordination, dispatching, or administrative support required
• Experience in HVAC, refrigeration, construction, or foodservice service industries is a plus
• Strong organizational skills with exceptional attention to detail
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Strong verbal and written communication skills
• Strong problem-solving skills and ability to work under pressure
• Proficient with Microsoft Office and general computer systems
• Ability to work both independently and collaboratively with a team
• Dependable, professional, and customer-focused
• Self-motivated with the ability to follow through on responsibilities with minimal supervision

Compensation Transparency

The advertised pay range for this position is $25-$30. Final compensation will be determined based on factors such as experience, skills, qualifications, and market conditions.

Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

For more information about Tech24 and our career opportunities visit https://www.mytech24.com/careers/