Service Program Architect

Applied Industrial Technologies; Sherwood (OR); On-site; USD 120,000 - 150,000; Full time

Job summary

Olympus Controls, part of the Automation Group of Applied Industrial Technologies, is seeking a Service Program Manager to define and stand up a new service offering across North America. You will design pricing, contracts, and delivery systems, while coordinating field technicians, customers, and leadership to ensure successful service execution.

Reporting to the VP of Operations, you will lead cross-functional teams, establish KPIs, and build a scalable service program with a strong emphasis

Qualifications

• High school degree or equivalent required.
• Associate's or bachelor's degree in engineering, business or related field preferred.
• 5+ years of field service experience in industrial automation, robotics, or similar environment.
• 3+ years of supervisory or management experience.
• Experience building, launching or scaling a service program or field service business.

Responsibilities

• Define and launch the service offering, including maintenance packages and service levels.
• Develop pricing and margin model for service contracts and standard terms.
• Design processes and systems to run a service operation (tracking, dispatch, scheduling).
• Establish service KPIs and report to leadership.
• Build and maintain the installed base register.
• Supervise and mentor field technicians and engineers.
• Ensure timely completion of service calls and maintenance.
• Coordinate training paths for service technicians.
• Partner with Sales to enable service sales to buyers.
• Collaborate with sister companies to extend the program nationally.
• Maintain safety, quality and productivity standards.
• Develop strong customer relationships and ensure expectations are met.

Skills

Leadership

Project management

Communication

Problem-solving

Customer service

Attention to detail

Self-direction

Organizational skills

Cross-site collaboration

Strategic thinking

Education

High school degree or equivalent

Associate's or bachelor's degree in engineering, business or a related field preferred

Tools

MS Office

Field service management software

Job description

Olympus Controls, part of the Automation Group of Applied Industrial Technologies, is seeking a Service Program Manager to define and stand up a new service offering across North America. You will design pricing, contracts, and delivery systems, while coordinating field technicians, customers, and leadership to ensure successful service execution.

Reporting to the VP of Operations, you will lead cross-functional teams, establish KPIs, and build a scalable service program with a strong emphasis