Loan Servicing & Operations Specialist

First National Bank in Sioux Falls; Sioux Falls, Northern (SD, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Profit Sharing

Paid Vacation & Holidays

Company paid short and long term$0

Job summary

The First National Bank in Sioux Falls is seeking a Loan Servicing Specialist to support the ongoing administration and servicing of the bank's loan portfolio.

You will handle loan payments, onboarding of new loans, collateral files, insurance and filing fee activities, and respond to routine inquiries to ensure accuracy, regulatory compliance, and strong customer experience across Commercial, Ag, Consumer, and Mortgage portfolios.

Qualifications

• Experience in loan servicing and portfolio administration.
• Strong attention to filing, recordkeeping, and data accuracy.
• Ability to follow procedures and escalate issues when needed.

Responsibilities

• Ensure accurate filing, tracking, maintenance, and release of loan collateral.
• File UCC, title, and mortgage documents with state authorities and registries.
• Release collateral using internal systems (Vitu, AccuAccount, Fiserv Premier).
• Onboard loans from origination to core platform (LaserPro to Fiserv Premier).
• Process loan payments, advances, wires, and monetary transactions.
• Monitor document receipt and report missing or incorrect items.
• Support insurance payments via Ascend; assist in workflow improvements.
• Assist cross-functionally and participate in system testing and updates.

Skills

Loan servicing

Customer service

Regulatory compliance

Data integrity

Microsoft Office

Tools

LaserPro

MortgageBot

Vitu

AccuAccount

Fiserv Premier

Job description

The First National Bank in Sioux Falls is seeking a Loan Servicing Specialist to support the ongoing administration and servicing of the bank's loan portfolio.

You will handle loan payments, onboarding of new loans, collateral files, insurance and filing fee activities, and respond to routine inquiries to ensure accuracy, regulatory compliance, and strong customer experience across Commercial, Ag, Consumer, and Mortgage portfolios.